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Smart Card Reader suddenly stopped working on Windows 11

Anonymous
2024-06-24T16:01:53+00:00

I was just using my Identiv SCR3500C Smart Card reader to access secure files for work. Out of nowhere, my CAC reader suddenly stopped working. The issue will state "No Client Certificate presented". Basically it doesn't seem like the smart card reader wants to engage when it should be doing so when accessing secure sites. When I take the Smart Card reader and connect it to my other computer (a Mac) it works with the card no issues. What on earth is wrong and how can I fix this? I tried the following:

  • Uninstalled SCR3500C Smart Card reader, then reinstalled after restart
  • Deleted certificates from Internet Options - Certificates - Personal
Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-12-27T09:53:46+00:00

    Mine worked two days ago and let me sign in to my email, but not now. We're on telework and I have to email someone a form, and now have to go in to the office to do it. Turning off blocklist did not work for me. I really do not want to reinstall Windows...

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  2. Anonymous
    2024-12-26T20:41:04+00:00

    I ended up going back to Windows 10, but not solely for this reason.

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  3. Anonymous
    2024-12-19T18:58:12+00:00

    Andrew,,

    Did you revert to Windows 10, factory settings, or turn off the blocklist ?"

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  4. Anonymous
    2024-12-16T21:43:55+00:00

    Excellent solution! This just popped up for me today (12/16/2024) after a big update. I'm happy you posted this because I have a very importannt training course over the next 3 days and wouldn't have been able to sign in with my card reader. Was quickly considering reloading Windows 10.

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  5. Anonymous
    2024-06-25T07:29:26+00:00

    Hello JacobOrtega,

    Thank you for posting in Microsoft Community forum.

    I understand that you're experiencing issues with your Identiv SCR3500C Smart Card reader on Windows 11. Based on the information you provided, if the card reader and the cable connecting the card reader are normal, it seems like the issue might be related to the certificates on your Windows 11 computer.

    Here are some troubleshooting steps you can try:

    1.Check if the smart card reader is recognized by your computer. You can do this by going to Device Manager and looking for the smart card reader under "Smart card readers". If it's not listed, try connecting it to a different USB port or restarting your computer.

    2.Please check if the smart carder driver is up-to-date.

    3.If it used to work normally, it seems the certificate in smart carder is expired. Check if the certificates on your computer are up-to-date. You can do this by going to Internet Options > Content > Certificates and checking if the certificates are valid and not expired. If they are expired, you can try renewing them. Or you can check it via certmgr.msc\current user\personal container.

    4.If the card reader never worked on this machine, please check if the smart card reader is configured correctly.

    I hope the information above is helpful.

    If you have any question or concern, please feel free to let us know.

    Best Regards,

    Daisy Zhou

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