Error setting traits on provider Event ID 28

I think I have some further information that could be helpful

I've been running my important USB devices through my USB PCIe card but since starting to play a new game (Path of Exile 2) which uses high CPU usage, it is seemingly disconnecting those USBs also needing a full restart

I had an issue where the PCIe USB card was not starting properly and found a way to update the drivers for 'usb xhci compliant host controller' that was not working properly in device manager

And doing so, the Renesas USB 3.0 controller appeared

I've tried putting my USB devices back on the motherboard and they do still disconnect, but from what I can tell, high CPU usage seems to be the cause of the disconnect

I'm not sure if this possibly means a fault CPU? As I have no other CPU to test I can't say

If so, that would explain why both motherboards I have tried have this issue

Is there a possibly this is a CPU issue? Because I can definitely look into an RMA for this

I was also looking into undervolting for this CPU as I have heard Ryzen 7000 series CPUs might benefit from that

Let me know what you think

*didn't want to spam messages so adding an update to this message*

I think I've found a break through, hopefully this helps

I was thinking that it's strange that the 3 devices causing an issue all have microphone/audio out capabilities

I have another microphone, but that is XLR -> audio interface, so I assume it's not affected

But the hs80 headset & razer kiyo webcam have microphones (that aren't used) and the ST100 has a 3.5mm audio jack

From here, I tried to disable all 3 in device manager (the parts not being used) to see if they still give an error

After restarting, I only got 1 error, which I thought was strange

So I unplugged the stand and headset, leaving only the webcam

Webcam - no error

Webcam + stand - no error

Webcam + stand + receiver plugged in (headset not connected) - error

So after disabling the functions I don't need in device manager, I've atleast eliminated 2 issues

I will do some further testing with the receiver on it's own, into the motherboard (it might be triggering the st100 issue being plugged in there) but right now, the only issue seems to be the receiver

Hopefully some of this information sheds some light for you to provide some insight for the cause of this!

Thank you for your detailed response.

I will answer some of your queries first.

1.It is normal to encounter a situation where an application fails to open while executing Clean Boot. Clean Boot disables all non-essential startup programs and services, which may cause some applications (e.g. iCUE and Steam) to fail to start properly. The purpose of this process is to reduce interference from background programs so that the service or driver that may be causing the problem can be more precisely identified.

2. If you do not see the error on the first clean boot, but the error persists on the second boot, the issue may be related to one of the background services or drivers.

I therefore recommend that you continue to narrow down the scope by using the “dichotomy” method, which helps us to eliminate half of the services and startup items that are causing the problem at a time, and after narrowing it down we will be able to identify the specific service or startup item.

Each time we do this, we need to check the Event Viewer to see if the error occurs again. This is an iterative process to gradually isolate the problem.

So I think for now we can finally pinpoint the startup item or service that is causing the problem based on a clean boot and eventually disable it.

Don't worry James, I'm always here.

Have a great day!

Arthur

*update*

I've just performed another clean boot and unfortunately the error is still there

I'm not sure why it didn't occur the first time

Hi Arthur,

Just for some extra context:

The issue of USBs disconnecting affects only the Chipset powered USB ports

However, any USB port would trigger the disconnect and Event ID 28

So, looking at ID 28s has been how I have found the problem (since 28 always popped up when the disconnects happened) but the disconnects would be once/twice in an 8 hour session, so hard to fully test

I had discovered that 3 devices (Corsair Headset, Headset stand and Razer webcam) were the 3 devices that triggered Event ID 28, and the event will trigger in any USB port, but the disconnects would only happen on Chipset ports, if that makes sense

So I went through your list, thank you for all the suggestions

A lot I had already done, like USB power settings, power settings, drivers etc but I think I have found a breakthrough but I'm still a little lost

After performing a completely clean boot, I pulled up Event Viewer after plugging in all 3 problematic devices and no Error was shown

I then attempted to then open apps, like icue or steam to see if opening them triggered an error to help see the issue, but any application was unresponsive, including the restart button

After doing a hard power button shut down and restarting, no changes to task manager startup, the Error is there again

Is applications not opening normal for clean boots? I will try another clean boot later to see if it happens again but I assume if there are no errors, it points towards a service being open causing the error? If so, would I just repeat clean boots, adding services, until the error pops up?

Thank you for all your help,

James

Hi JamesW28

Welcome to Microsoft Community.

Based on your description, I understand that you are experiencing issues with Event ID 28 when it comes to USB devices and that the USB devices will randomly disconnect and then quickly reconnect, and I know exactly how you feel!

Generally Event ID 28 is a driver issue, but considering that ID 28 occurs with regularity, I suspect that it could be due to driver conflicts, hardware conflicts, etc.

I've read the threads you posted over and over again, and I feel that the probability of this scenario is not small, and that the disconnection is followed by a quick reconnection, as if the driver or hardware briefly conflicted and then the external USB device's built-in driver reinstalled and resumed use.

I will give you some options to hopefully resolve your issue successfully! However, the first reply may not be able to solve your problem successfully due to the different aspects of troubleshooting required for this issue, so please understand and provide more information (pictures would be better!) in your reply. Thank you very much!

Option 1: We try to update the driver in different ways.

1. Let's try to update the USB driver first.

“WIN + x” to select ‘Device Manager’ -> Expand ‘Universal Serial Bus Controllers’ -> Right-click on each entry and select ‘Update Driver’ -> ‘Automatically search for updated drivers’.

Repeat this to perform an update of all USB device drivers.

2. Consider that you mentioned that the problem persists after replacing the motherboard, and that the problem only affects the chipset power ports on the motherboard.

Therefore, we will try to download and install the latest chipset driver for the corresponding model via the motherboard's official website.

3. We will try to update the BIOS again, also download and install it from the motherboard's official website.

The main purpose of 2 and 3 is to improve compatibility, because chipset drivers and BIOS can effectively improve the compatibility between hardware.

Please note: It is not necessary to have the latest version of chipset drivers and BIOS, sometimes some older and more compatible versions may be more suitable for us.

Option 2: Check the power management settings.

Open Device Manager with “WIN + x” -> Expand “Universal Serial Bus Controller” -> Right-click on each USB device and select “Properties” -> Select “Power Management” in the upper tab -> Uncheck “Allow computer to turn off this device to save power”.

Repeat until all USB devices have this setting turned off.

Please note: Some USB devices do not have a power management option, depending on whether the device supports this feature.

Option 3: Disable the relevant settings in the power plan.

Click “WIN key” to open the search bar -> Enter “Control Panel” and open it -> Under “Large icons”, select “Power Options” -> Click “Change plan settings” on the right side of the currently used power plan -> “Change advanced power settings” -> Expand “USB settings - USB selective suspend setting” -> Set this option to “Disabled”

Option 4: Your description mentions multiple devices causing the problem, so we need to check for hardware conflicts.

Disconnect all USB devices and reconnect them one by one to determine if a specific device is causing the problem.

Take note of any software that may be installed on these devices as they may have conflicting drivers or software.

Option 5. Please try to clean boot your computer.

Since clean boot only uses a limited set of files and drivers, it can help us to effectively troubleshoot the possibility of problems caused by third-party applications, driver conflicts, etc.

You can refer to Clean Boot for more information: How to perform a clean boot in Windows - Microsoft Support

After clean boot, please slide down the webpage after opening the link and find “How to determine what is causing the problem after you do a clean boot” This is a dichotomy that can help us pinpoint the service that is causing the problem and disable it!

Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem. These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.

Option 6: Now that you've noticed that the problem is related to a specific USB port, try using a different port, especially one that is not directly powered by the chipset. If you have USB 3.0 and USB 2.0 ports, try switching between them.

Option 7: If you have another device, try testing the USB device on another computer to see if the problem persists. This will help determine if the problem is with the device itself or the original system.

I sincerely hope that the above solution will solve your problem. Please feel free to contact me if you have any problems or still can't solve them. (Photos related to the question would be great!).

I look forward to hearing back from you. 

Best Regards

Arthur Sheng | Microsoft Community Support Specialist