Bluetooth stopped working after update today 23/01/2025

This issue was caused by Microsoft themselves. The Windows Update updated the Bluetooth driver which rendered it unusable. It did this in the background and so many were caught off guard when their mice and other devices stopped working.

The actual solution is to make your way to the device manager (ask for it in search) and remove the distressed Bluetooth device. This is the one with the yellow exclamation. The system will send up a warning that you are removing it, ignore that and continue.

Then restart the computer. The computer will restart and Windows will then rediscover the Bluetooth radio and add it back with the new update. Microsoft needs to send out a warning when they are about to update system drivers. This caused me major issues on my desktop because there was no touch screen on my monitor and I had to find a different device to plug into the computer in order to navigate to the device manager and then restart the system.

I have the same problem, with my headphones.

The steps above didn't work.

It connects, but didn't work as audio device. Nothing happens.

Can u help me?

This worked. Thanks for the screenshot! Please follow the steps below, and let’s see if they resolve the issue:

1. Press the Windows key + X, and choose Device Manager.

Expand the Bluetooth section

Right-click on your Bluetooth adapter(Intel(R) Wireless Bluetooth(R)), then select 'properties'

Click the driver tab then hit 'Roll back driver'.

If it's greyed out, Go back to the Bluetooth adapter

Right-click on it then choose Update driver

Choose "Browse my computer for driver software"

Click "Let me pick from a list of available drivers on my computer."

Select an older driver from the list and click 'Next.'

Follow the onscreen instructions.

Restart your computer and check if the issue is resolved.

2. Press the Windows key + X and select Device Manager.

Expand the Bluetooth section

Right-click on your Bluetooth adapter(Intel(R) Wireless Bluetooth(R)), then click Uninstall Device.

Ensure the "Delete driver software for this device" is checked

Restart your computer.

Test the Bluetooth if working or not.

3. If the issue persists, In the search bar, type MSINFO32 and hit Enter.

Please type the exact make and model of your computer here. Thank you!

as requested

Hello, I'm Estrella, a fellow Microsoft user, and I'm here to assist you. I understand this situation has been challenging for you. I'll do my best to help you.

1. What is the make and model of your device? In the search bar, type MSINFO32 and hit Enter.

Take a screenshot of that window and attach it to your next reply.

2. Press Windows + X and choose Device Manager. Expand Bluetooth section and take a screenshot of the list of drivers under it. Please attach the screenshot to your next reply.