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Cannot resume process in Resource Monitor.

Anonymous
2025-01-27T15:42:12+00:00

Hi,

I bought a new PC with a new copy of Windows 11.
Now, when I suspend a process in Resource Monitor I cannot resume it again, the option is greyed out and can't be clicked.
I have the same issue no matter which process I try it with.

This worked perfectly on the Windows 10 version on my old PC and it works for two of my friends who have tested it on their Windows 11 machines.

I tried installing Process Explorer and that will not resume the processes either.

If anyone has a fix for this, it would be very much appreciated, thank you.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2025-01-29T03:18:17+00:00

    Hello，BenWK

    Welcome to posting in the Microsoft Community.

    Thank you very much for sharing this issue with us. I can understand that it is confusing for you to encounter this issue on a new computer you just purchased, especially since this feature worked fine on your old computer.

    You mentioned that you can't resume a process after it hangs in Windows 11's Resource Monitor, and your reference to “Recovery options grayed out and unclickable” usually means that the system doesn't think that the current state of the process allows for recovery, or that it is a system permission restriction. This is usually rare, and may require several troubleshooting sessions to narrow down the problem.

    Ⅰ. Changing Account Profiles

    This will help troubleshoot if there are any errors under the current account profile, and if they are resolved in the new account, replacing the account will be the least laborious way to do it. Your data files will not be lost during the testing and migration of the account and can be found and copied to the new account directly from File Explorer under the C drive.

    1. Click on the Start button in the bottom left corner of the screen and select the Settings icon (gear shape).
    2. In the Settings menu, select the “Accounts” option.
    3. To add a user, click on “Family and other users” and then click on “Add another user” in the “Other users” section. For changing users, select the user account you want to change and click “Change Account Type”.
    4. Follow the prompts, enter the required information (e.g. email or username), set the new account type, and finally click “OK” to save the changes.
    5. You can refer to the following link for more detailed steps:

    Manage user accounts in Windows - Microsoft Support

    II. Run Resource Monitor as Administrator

    1. Right-click on the Resource Monitor icon and select “Run as administrator”.
    2. Observe whether the grayed out option still appears after the process is suspended.

    Ⅲ. Safe Mode Startup

    Safe Mode can exclude the influence of third-party applications, and help you to confirm whether the situation is caused by a specific application or driver. If you find that the problem still exists in Safe Mode, it means that the system itself is likely to be abnormal, and in-depth system repair is required.

    1. Click the Start button in the bottom left corner of the screen and select Settings.
    2. In the Settings window, click on “Update & Security” and in the left menu, select “Recovery”.
    3. In the Advanced Startup section, click the Restart Now button. This will restart your computer and take you to the advanced startup options.
    4. From the options that appear, select “Troubleshooting > Advanced Options > Boot Settings”.
    5. Click on the “Restart” button, the computer will restart and display the boot settings menu, press the number key “4” or “F4” to enter safe mode.

    IV. Repairing the system

    If you find that the problem is indeed a system issue after going through the above steps, you may need to perform a repair installation or reinstall the system to check if it is due to an occasional problem with the installation media or during the installation process. It is recommended that you use the official Media Creation Tool to recreate the installation media and perform the installation. We recommend you to use the official media creation tool to create a new installation media and perform the installation. However, since it may take some time, if the problem itself does not affect you too much, you can use the system normally and keep an eye on it.

    Reinstall Windows with the installation media - Microsoft Support

    Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides: How to run In-place upgrade in Windows 11 - Microsoft Community 

    Usually you should not experience the same problem after reinstalling the system, but if the problem persists you may need to contact the laptop manufacturer for feedback on whether there is a hardware problem to protect your consumer rights. I'm sure that when you buy a new computer you want it to work perfectly, so it's a good idea to contact after-sales technical support and let us help you explore this issue.

    I wish you a healthy and enjoyable week! If you have any questions, please feel free to contact me and I'll be happy to answer them!

    Best Regards，

    Rota|Microsoft Community Support Specialist

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