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The issue is related to Windows 11 rather than a problem with Brother products.

Anonymous
2025-01-10T22:14:54+00:00

I recently purchased a new computer that came with Windows 11. However, my brother's printer (HL-L2380DW) no longer scans with this version of Windows. One of the reasons I upgraded my computer was to get the new features in Windows 11. I contacted Brother for assistance, and they informed me that the issue is related to Windows 11 rather than a problem with Brother products. Specifically, it pertains to Version 24H2, and Windows needs to provide and develop drivers for this version. Has anyone else had this similar issue?

bdskro

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2025-01-11T08:16:32+00:00

    Hello BD Skrobarcek and welcome to the Microsoft Community!

    Based on your feedback, you are experiencing that in win11, the printer is no longer scanning with this version of Windows!

    A number of users have recently reported this issue and both windows and Brother are working together to resolve the issue

    help.brother-usa.com

    You can try the following

    Look at the settings and there is a link to the “Windows scan” app in the MS App Store - install it to test it, it detects the scanner and scans remotely so you can try it until there is a fix (if there is one ).

    It detects the scanner and scans remotely, so you can try it until a fix is available (if there is one .....)

    https://www.microsoft.com/store/productId/9WZDN...

    Disclaimer: Microsoft provides no implied or other warranties and/or guarantees, and is not responsible for the information or any technology-related support you receive from third-party linked sites.

    Hope this helps and rely on us for any further queries. All the best.

    Kirito|Microsoft Community Support Specialist

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