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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Laptop just froze(screen blanked out) and no key is working. The laptop is on because there is a green light next to that icon (a lock with capital letter A on it).
What is the problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It usually play for few minutes and then just went blank.
Hi VUSUMUZI,
I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.
Could you please provide more details about the issue? May I know where you see a lock with the capital letter A? Is it possible to take a photo of it with your smartphone?
Do you see the manufacturer's logo when you turn on the laptop?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 7.000000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Hi VUSUMUZI,
I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.
Could you please provide more details about the issue? May I know where you see a lock with the capital letter A? Is it possible to take a photo of it with your smartphone?
Do you see the manufacturer's logo when you turn on the laptop?
