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Blue Screen Error: "Stop Code: Video Memory Management Internal" on Dell Precision 7730

Anonymous
2024-12-28T02:27:09+00:00

I am experiencing frequent blue screen crashes while working on my Dell Precision 7730 laptop. The error displayed is:

"Stop Code: Video Memory Management Internal"

This issue occurs randomly during normal usage. I have tried several troubleshooting steps without success.

  • Laptop Model: Dell Precision 7730
  • BIOS Version: 1.37.0 (Date: 2024-09-05)
  • Operating System: Microsoft Windows 11 Pro for Workstations (64-bit), Version 24H2 (10.0.26100)
  • Processor: Intel Xeon E-2176M CPU @ 2.70GHz
  • Graphics:
    • Primary GPU: NVIDIA Quadro P3200, Driver Version: 31.0.15.5350 (Date: 2024-12-11)
    • Integrated GPU: Intel UHD Graphics P630, Driver Version: 31.0.101.2134 (Date: 2024-11-20)
  • RAM: 16GB
  • Storage: Samsung PM981a NVMe SSD, 512GB

When running Dell's built-in diagnostic tools, I received the following error:

Error Code: 2000-0333
Validation Code: 98804
Description: Video diagnostic failed. It indicated that no input was provided for the graphics test.

  1. Updated Graphics Drivers:
    • Updated both Intel and NVIDIA drivers to their latest versions from Dell Support.
  2. Reinstalled Windows 11:
    • Performed a clean installation of Windows 11, but the issue persists.
  3. Command Prompt Repairs:
    • Ran sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth. No issues were found.
  4. BIOS Update:
    • Verified that the BIOS is up to date (v1.37.0).
  5. Disabled NVIDIA GPU:
    • Temporarily disabled the NVIDIA GPU in Device Manager to test system stability. The issue still occurred.
  6. Dell Diagnostics:
    • Ran PSA diagnostics (F12 during startup). The graphics test consistently fails with Error Code 2000-0333.
  1. What does the error "Stop Code: Video Memory Management Internal" specifically point to, and how can it be resolved?
  2. Is this issue related to a hardware fault with the NVIDIA Quadro P3200 GPU?
  3. Are there any additional steps or tests I can perform to confirm whether the GPU is failing?
  4. Would using only the integrated Intel GPU (disabling the NVIDIA GPU permanently) solve this issue temporarily?
  5. Does Microsoft recommend any additional debugging tools or settings to investigate this issue further?
Windows for home | Windows 11 | Display and graphics

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  1. Anonymous
    2025-01-06T03:35:00+00:00

    I'm really sorry for the late reply. Due to the New Year period, our reply will be delayed. Please forgive me.

    Let's go back to your Dmp file. From the WinDbg analysis results, the reason for the system crash is VIDEO_MEMORY_MANAGEMENT_INTERNAL (error code 0x10e), which is a video memory management internal error. The specific error is in the dxgmms2.sys (DirectX Graphics MMS - Memory Management Subsystem) driver. This is usually related to the graphics driver or graphics card.

    The driver with the problem is: dxgmms2.sys: The problem is related to the DirectX Graphics MMS memory management subsystem.

    The stack trace shows that the function VIDMM_PAGE_TABLE_BASE::GetCpuVisibleAddress indicates that an error occurred when getting the CPU visible address.

    According to the above analysis, the cause of the problem may be a fault in the graphics driver, DirectX or the system kernel. I suggest you try the following methods to step by step troubleshoot the error, which may be helpful to you.

    I noticed that you have tried to reinstall Windows, which can rule out most of the problems caused by software-level interference, so we can lock the problem to some hardware failure. Specifically, the following hardware may have problems.

    1. Graphics card and memory: Make sure the graphics card is installed correctly and in good contact, without hardware damage or overheating.

    I suggest you use MemTest86 to check the memory: Make sure there is no problem with the memory bar and perform a long memory test.

    At the same time, I suggest you use a third-party program to perform a long-term stability test on the NVIDIA GPU to see if the graphics card can pass the test. Yes, the problem may also be caused by a hardware failure of the NVIDIA GPU. I suggest you temporarily disable the external graphics card in the Task Manager, leaving only the integrated graphics card, and then test whether the blue screen problem still occurs.

    Press Win + X keys, or right-click the Start menu and select Device Manager.

    Find Display adapters in the Device Manager and click the arrow in front of it to expand it to view all graphics cards installed in the system.

    Find your external graphics card .

    Right-click the graphics card and select Disable device.

    1. Check the power supply: Make sure the power supply can provide enough power to support your graphics card, especially under high-load gaming conditions.

    Best regards

    Brian - Microsoft Community Support Specialist

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  1. Anonymous
    2025-01-08T14:53:04+00:00

    Follow-up on VIDEO_MEMORY_MANAGEMENT_INTERNAL Issue

    Dear Brian,

    Thank you for your detailed response and suggestions. I have thoroughly followed your recommendations to troubleshoot the VIDEO_MEMORY_MANAGEMENT_INTERNAL (error code 0x10e) issue. Below is a summary of the steps I have taken and their outcomes:

    1. Graphics Driver Updates:
      • I have ensured that my NVIDIA Quadro P3200 graphics driver is updated to the latest version available.
      • I also tried rolling back to older driver versions to rule out compatibility issues, but the problem persists.
    2. Memory Test:
      • I performed a memory test using MemTest86 and waited for the full test to complete all 4 passes. No errors were detected in the memory.
    3. GPU Stability Test:
      • I ran a long-term stability test on the NVIDIA GPU using FurMark for approximately 27 minutes. The GPU passed the test without any overheating or stability issues.
    4. Windows Reinstallation:
      • Initially, I suspected the issue could be related to Windows 11. Therefore, I formatted the system and installed Windows 10 as a fresh installation. Unfortunately, the blue screen issue continues to occur even with Windows 10.
    5. Power Supply:
      • My power adapter is a 240W Dell original adapter, which I believe should provide sufficient power to the system. However, I am open to further testing in this area if needed.
    6. Battery Check:
      • I conducted a battery report analysis, which highlighted a significant drop in the full charge capacity of my battery (from the design capacity of 64,007 mWh to 11,742 mWh). While the system is primarily running on AC power, I am uncertain if this battery issue could be contributing to the blue screen problem.

    Could you please provide further guidance based on these findings? I am particularly curious if the battery's degraded capacity might influence system stability, even when running on AC power. Additionally, are there any other potential hardware diagnostics or tests that you recommend to further isolate the issue?

    Looking forward to your advice.

    Best regards,
    Mohamed

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  2. Anonymous
    2024-12-29T09:27:20+00:00

    It should be OK now.

    Best regards

    Brian - Microsoft Community Support Specialist

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  3. Anonymous
    2024-12-29T07:48:51+00:00

    Unable to Find Private Message for Sharing .dmp File

    Hi Brian,

    Thank you for your response and your guidance regarding the blue screen issue.

    Unfortunately, I am unable to locate the private message you mentioned in your reply. I have checked my profile and the message section, but there doesn't seem to be any new messages from you.

    Could you kindly resend the instructions or let me know how I can share the .dmp file with you? I’m happy to provide the file through any platform that works best.

    I look forward to your assistance in resolving the issue.

    Thank you for your support!

    Best regards,
    Mohammed Abdul Hakim Mahmoud Mustafa Al-Amawi

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  4. Anonymous
    2024-12-29T07:05:15+00:00

    Hello, Mohammed Abdul Hakim Mahmoud Mustafa Al-Amawi

    Welcome to the Microsoft Community.

    Thank you very much for your feedback. I have carefully read the information and problem description you provided. You mentioned that your computer had a blue screen error.

    I understand the trouble this problem has caused you. Usually, blue screen problems require analysis of Dmp files to further determine the cause of the problem. Therefore, I cannot give you more suggestions for your current problem. You can get a small capacity DMP file by following the steps below, which will help you share this relevant DMP information.

    Click "win+R" and enter "sysdm.cpl"

    Enter System Properties and click the Advanced tab

    Find Startup and Fault Repair and click Settings

    In Write Debug Information, select Small Memory Storage

    The following directory will become

    "%SystemRoot%\Minidump"

    I have sent you a private message. You can provide me with the Dmp file by following the steps below.

    You can send private messages through the "Message" link on the upper right of the page.

    Go to "My Profile" and select "View Private Messages" in the left pane of the Profile page to view the private messages you have sent.

    Best regards

    Brian - Microsoft Community Support Specialist

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