Widget Issues Since Windows 11 24H2 Update

I dug deep into the issue, it seems they re-designed the widget App and did not install all dependencies during the 24H2 Update. The following three Apps need to be installed so that widgets work properly:

Windows Web Experience Pack AppID: 9mssgkg348sp https://apps.microsoft.com/detail/9mssgkg348sp

This is the widget board

Widgets Platform Runtime AppID: 9N3RK8ZV2ZR8 https://apps.microsoft.com/detail/9n3rk8zv2zr8

this is the widget service executable

Start Experiences App AppID: 9pc1h9vn18cm https://apps.microsoft.com/detail/9pc1h9vn18cm

this is the MSN Feed

You can install the components via link or in the PowerShell with winget:

winget install [AppID] -s msstore

It took me several hours to find this out, hope some people can use it.

BR, ZG25

Thanks for your research on this issue. Is there any particular order in which the apps should be installed? Do you install them all at once, or do you do something in between installing each app?

I'm glad to hear the fix is still holding, and I appreciate your patience in working through it! I’ll be happy to send the feedback to Microsoft on your behalf.

If anything else comes up, feel free to let the Community know. Thanks again for your patience and for sharing your insights!

Regards, John J.D.

Hello John,

Thank you for your note. The whole ordeal was quite the learning experience. Fortunately, the "fix" is still holding today. I very much appreciate your offer to send feedback to Microsoft for me. I have a suspicion that you probably have a more direct line to MS than I, which would insure it getting to the right place.

Thank you so much for your help and patience.

Hi pbcguy, good morning!

You've really put in a lot of effort to troubleshoot this, and I appreciate you sharing those details and all the steps you took. I'm glad you were able to find a solution by reinstalling the Windows Web Experience Pack and repairing the WebView2 Runtime, those can definitely impact the way widgets function, especially after a version update.

Rolling back updates can sometimes result in unexpected behavior, as you noticed. Thank you for documenting your steps so thoroughly, I'm sure this will be helpful for others experiencing a similar issue.

Since this issue began after the update, it’s a good idea to provide feedback to Microsoft to let them know. Would you like me to send feedback on your behalf, or would you prefer to send separate feedback?

The more users providing similar feedback, the better Microsoft will understand the demand. Please let me know.

If you run into any further issues with the widgets or anything else, don’t hesitate to reach out. It sounds like you’re now well-versed in troubleshooting, but I’m here to help if anything new pops up!

Thanks again for sharing this with the Community.

Hi there, I'm John, a fellow Microsoft user like you.

I understand you're having concerns about the Windows Widgets process. I'm here to help you figure out where the issue is coming from.

Have you made any recent changes to your system?

What troubleshooting steps have you already taken¿

It's also possible that the Windows Widgets are updating in the background. Can you check the Microsoft Store? Go to the Downloads section and see if there's any update for the Windows Web Experience Pack by clicking "Get update". The recent one is from October 25, can you check and let me know?

If there are no updates, please try restarting the Windows Widgets process in Task Manager:
> Right-click the Start button and select Task Manager.
> In the Processes tab, find the Windows Widgets process.
> Right-click on it and select "End Task."
> After that, find the Windows Explorer process.
> Right-click on it and select "Restart."

Then, press the Windows key + W and check if the issue persists. Also, you can restart your PC and see if the issue continues.

Click "Reply" below to let me know how it goes. If the issue persists, please provide more details by answering my questions.

Regards, John J.D.

Hello John,

Thank you for your help. I followed each of your steps but, unfortunately, the problem still persists. To answer your questions:

1. The only change that has been made to my system was the update to Windows 11 Ver. 24H2 on Oct. 18. The issue started with the update.
2. I haven't taken any trouble shooting steps because I couldn't think where to even begin. I tried googling the issue but found nothing. That's when I turned to the Forum.
3. I have NOT received the Windows Web Experience Pack issued on October 25. I clicked on "Get Update," as you recommended and other than some unrelated updates I didn't receive the Web Experience Pack update.

As you can image, the issue is more annoying than anything else but is something I would like to resolve. Will look forward to your further thoughts.

Thanks, pbcguy