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BSOD Bugcheck_Code: d1 Process: System Image_Name ntkrnlmp.exe Help please I'm tired

Anonymous
2025-01-20T16:42:54+00:00

I've had spontaneous reboot issues for a long time, but usually there's no BSOD related to them--the computer just restarts. This is new and happened after I cleaned the PC, which maybe I bumped something? I don't know but I'm tired and don't know what else to do. Mostly resets while playing video games, but not exclusively so

Here's the minidmp:
******************************************************************************* * * * Bugcheck Analysis * * * *******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If kernel debugger is available get stack backtrace. Arguments: Arg1: fffff8025ff6a020, memory referenced Arg2: 00000000000000ff, IRQL Arg3: 0000000000000000, value 0 = read operation, 1 = write operation Arg4: fffff8025ff6a020, address which referenced memory

Debugging Details:

KEY_VALUES_STRING: 1

Key  : Analysis.CPU.mSec
Value: 1390

Key  : Analysis.Elapsed.mSec
Value: 4238

Key  : Analysis.IO.Other.Mb
Value: 1

Key  : Analysis.IO.Read.Mb
Value: 1

Key  : Analysis.IO.Write.Mb
Value: 4

Key  : Analysis.Init.CPU.mSec
Value: 2421

Key  : Analysis.Init.Elapsed.mSec
Value: 521158

Key  : Analysis.Memory.CommitPeak.Mb
Value: 89

Key  : Analysis.Version.DbgEng
Value: 10.0.27725.1000

Key  : Analysis.Version.Description
Value: 10.2408.27.01 amd64fre

Key  : Analysis.Version.Ext
Value: 1.2408.27.1

Key  : Bugcheck.Code.LegacyAPI
Value: 0xd1

Key  : Bugcheck.Code.TargetModel
Value: 0xd1

Key  : Dump.Attributes.AsUlong
Value: 8

Key  : Dump.Attributes.KernelGeneratedTriageDump
Value: 1

Key  : Failure.Bucket
Value: DISABLED\_INTERRUPT\_FAULT\_CODE\_AV\_BAD\_IP\_nt!KiPageFault

Key  : Failure.Hash
Value: {f2ab72c5-099d-9077-bfcf-ba12aa825b36}

BUGCHECK_CODE: d1

BUGCHECK_P1: fffff8025ff6a020

BUGCHECK_P2: ff

BUGCHECK_P3: 0

BUGCHECK_P4: fffff8025ff6a020

FILE_IN_CAB: 012025-13640-01.dmp

DUMP_FILE_ATTRIBUTES: 0x8 Kernel Generated Triage Dump

FAULTING_THREAD: ffffb70086a8b340

READ_ADDRESS: fffff80240cfb390: Unable to get MiVisibleState Unable to get NonPagedPoolStart Unable to get NonPagedPoolEnd Unable to get PagedPoolStart Unable to get PagedPoolEnd unable to get nt!MmSpecialPagesInUse fffff8025ff6a020

ADDITIONAL_DEBUG_TEXT: The fault occurred while interrupts were disabled on the processor.

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

TRAP_FRAME: fffff600f487f460 -- (.trap 0xfffff600f487f460) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000db2 rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000 rip=fffff8025ff6a020 rsp=fffff600f487f5f0 rbp=0000000000000000 r8=0000008000000000 r9=0000000000000200 r10=ffffa28f3abab010 r11=0000000000000000 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up di pl nz na po nc fffff802`5ff6a020 ?? ??? Resetting default scope

FAILED_INSTRUCTION_ADDRESS: +0 fffff802`5ff6a020 ?? ???

STACK_TEXT:
fffff600f487f318 fffff802404131a9 : 000000000000000a fffff8025ff6a020 00000000000000ff 0000000000000000 : nt!KeBugCheckEx fffff600f487f320 fffff8024040eb78 : 0000000000000000 0000000000000000 0000000000000004 0000000000000000 : nt!KiBugCheckDispatch+0x69 fffff600f487f460 fffff8025ff6a020 : ffffa28f3abab328 0000000000000000 00000003b41239a4 0000000000000000 : nt!KiPageFault+0x478 fffff600f487f5f0 ffffa28f3abab328 : 0000000000000000 00000003b41239a4 0000000000000000 ffffa28f3abab330 : 0xfffff8025ff6a020 fffff600f487f5f8 0000000000000000 : 00000003b41239a4 0000000000000000 ffffa28f3abab330 00000003b41239a4 : 0xffffa28f3abab328

SYMBOL_NAME: nt!KiPageFault+478

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

IMAGE_VERSION: 10.0.19041.5369

STACK_COMMAND: .process /r /p 0xfffff80240d24a00; .thread 0xffffb70086a8b340 ; kb

BUCKET_ID_FUNC_OFFSET: 478

FAILURE_BUCKET_ID: DISABLED_INTERRUPT_FAULT_CODE_AV_BAD_IP_nt!KiPageFault

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {f2ab72c5-099d-9077-bfcf-ba12aa825b36}

Followup: MachineOwner

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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9 answers

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  1. DaveM121 868K Reputation points Independent Advisor
    2025-01-20T18:23:31+00:00

    One of your minidump files indicate the Realtek Ethernet drivers and another indicates a driver associated to your processor as the cause of the system crashes.

    Go to the support page for your PC, then from there, download and re-install the version of Intel Chipset drivers and Realtek Ethernet (LAN) drivers they provide.

    If you have any difficulty locating the support page, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

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  2. Anonymous
    2025-01-20T18:15:52+00:00

    I think I fixed it?
    Here's a new link--should be open to anyone with the link now

    https://drive.google.com/file/d/1pEjvJYpfhH-XG0QBk4tw1cr6-kPAhVjr/view?usp=drive_link

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  3. DaveM121 868K Reputation points Independent Advisor
    2025-01-20T18:00:04+00:00

    I tried to download your minidump files, but they are not shared, please try sharing them again, also, I sent a share request on Google Drive, that may be in your Email.

    Please let me know here when the files are shared.

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  4. Anonymous
    2025-01-20T17:55:47+00:00
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  5. DaveM121 868K Reputation points Independent Advisor
    2025-01-20T17:15:32+00:00

    Hi, I am Dave, I will help you with this.

    Please upload any minidump files you may have, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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