No Edge, no Search, no Internet Explorer, no Quickbooks. Help, please!

I’ve tried contacting support three times and have waited for them to call back three times. I'm still waiting. When there's a problem with Windows, this Community is the only source of help. I'm grateful for your help, William.

My biggest and most urgent issue is Edge. I can’t troubleshoot, resolve, repair, reinstall. I need Quickbooks to run my business, and QuickBooks (desktop) needs Internet Explorer. Edge has:
ie_to_edge_stub.exe
ie_to_edge_bho_64.dl
ie_to_edge_bh0.dll
I wouldn't need them if I could install IE as a standalone. It's urgent that this needs to be resolved.

I did perform1 through 6, to no avail. I run sfc /scannow often, and it never reports a problem. Last chkdsk didn’t either. Windows Update is constantly trying to perform the same update. The error is ‘one of the update services is not running properly’. Troubleshooter says it can’t identify the problem, but when I view detection details:

1. A ‘service registration is missing or corrupt’ ‘Problem with BITS service: The requested service has already been started. System.Management.Automation RemoteException. *BITS is set to manual startup and not running, presently. I don’t know what triggers it, what needs it, or when it’s supposed to run? I have to learn about that. For logon setting, should interact with desktop be selected? I’m assuming not.
2. Service registration is missing or corrupt
3. My version is windows 10

Oh, and I just sat and watched Windows install all of their Windows 10 apps. :(

I’ve tried contacting support three times and have waited for them to call back three times. I'm still waiting. When there's a problem with Windows, this Community is the only source of help. I'm grateful for your help, William.

My biggest and most urgent issue is Edge. I can’t troubleshoot, resolve, repair, reinstall. I need Quickbooks to run my business, and QuickBooks (desktop) needs Internet Explorer. Edge has:

ie_to_edge_stub.exe

ie_to_edge_bho_64.dl

ie_to_edge_bh0.dll

I wouldn't need them if I could install IE as a standalone. It's urgent that this needs to be resolved.

I did perform1 through 6, to no avail. I run sfc /scannow often, and it never reports a problem. Last chkdsk didn’t either. Windows Update is constantly trying to perform the same update. The error is ‘one of the update services is not running properly’. Troubleshooter says it can’t identify the problem, but when I view detection details:

1. A ‘service registration is missing or corrupt’ ‘Problem with BITS service: The requested service has already been started. System.Management.Automation RemoteException. *BITS is set to manual startup and not running, presently. I don’t know what triggers it, what needs it, or when it’s supposed to run? I have to learn about that. For logon setting, should interact with desktop be selected? I’m assuming not.
2. Service registration is missing or corrupt
3. My version windows 10
   Oh, and I just sat and watched Windows install all of their Windows 10 apps. tia

Hello Cracked Window,

Welcome to the Microsoft Community.

It seems like you’re dealing with a range of issues that may be related to a corrupt or incomplete Windows Update, potentially causing cascading problems throughout your system. Here’s a step-by-step approach to help you resolve this:

1. Run Windows Update Troubleshooter (Despite It Opening Blank)

• Try running in Safe Mode: Sometimes, running the troubleshooter in Safe Mode can bypass other system processes that might interfere with it.
  • To enter Safe Mode:
    1. Restart your PC, then press Shift + F8 or F11 during boot.
    2. In the recovery menu, choose Troubleshoot > Advanced Options > Startup Settings > Restart.
    3. Select Safe Mode with Networking.
  • Once in Safe Mode, try running the troubleshooter again to see if it can detect issues.

2. Fix Windows Update Service Issues

Since Windows Update services are not running correctly, you can try the following to reset the Windows Update components manually:

• Reset Windows Update Components:
  1. Open Command Prompt as Administrator (right-click Start > Command Prompt (Admin)).
  2. Type the following commands, one at a time, and press Enter after each:

      net stop wuauserv
     
      net stop bits
     
      ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
     
      ren C:\Windows\System32\catroot2 Catroot2.old
     
      net start wuauserv
     
      net start bits
     

  3. Restart your PC and check if Windows Update starts working properly.

3. Fix Microsoft Edge Issues

If Microsoft Edge is corrupted but not reinstalling:

• Reset Microsoft Edge:
  1. Open Settings > Apps > Apps & features.
  2. Scroll down to Microsoft Edge, click on it, and select Advanced options.
  3. Click Reset.
• Manual Reinstallation: If Edge is still not working, download the latest installer for Microsoft Edge from the official Microsoft website.

4. Fix Taskbar and Start Menu Search Issues

The Start Menu and Taskbar are often affected by corrupted user profiles or system files.

• Re-register Start Menu and Taskbar:
  1. Open PowerShell as Administrator (right-click Start > Windows PowerShell (Admin)).
  2. Type the following command and press Enter:

      Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
     

  3. Wait for the process to finish and restart your PC.

5. Fix ITBM Driver and Telemetry Service Issues

ITBM driver issues can be linked to Windows Update problems or certain system services being stuck.

• Try restarting the service manually:
  1. Open Services (press Windows + R, type services.msc).
  2. Locate Connected User Experience and Telemetry in the list, right-click on it, and choose Restart.
  3. If it doesn't start, try Disabling and then Re-enabling the service.

6. System File and Corruption Check

It’s great that you’ve tried chkdsk and system scans. However, since you’ve mentioned system issues like the Taskbar and Start Menu, you may want to perform a System File Check (SFC) and DISM scan.

• Open Command Prompt as an administrator.
• Run the following commands one by one:
  DISM /Online /Cleanup-Image /ScanHealth 
  DISM /Online /Cleanup-Image /CheckHealth 
  DISM /Online /Cleanup-Image /RestoreHealth
• Run sfc /scannow and wait for the process to complete. Check if there are any detected errors.

1. Wait for it to complete (this could take some time) and restart your PC.

7. Restore System Using System Restore (if available)

If you’ve set up restore points previously, you can roll back your system to a point before the update issues began:

1. Open Control Panel > System and Security > System > System Protection.
2. Click System Restore and follow the prompts to restore to a previous point.

9. Backup and Fresh Install (if all else fails)

If none of the above solutions work, and you’re unable to fix the issues, a fresh installation of Windows might be the best option. Make sure to backup your data before doing this:

1. Use Windows Media Creation Tool to create a bootable USB drive.
2. Perform a clean install of Windows, which should fix any corruption but will erase your current installation.

Disclaimer: Please ensure that you backup any important data, including Documents, Pictures, Videos, and more. After that, you can find instructions on how to install Windows 10/11 in the following article by MVP Andre: How to: Perform a Custom Installation of Windows 11 and Windows 10 - Microsoft Community 

Let me know how it goes with each step. If you have a backup of your system or important files, I highly recommend considering the clean install approach if these steps don’t work. It might be the most reliable way to fix the issues long-term.

Best Regards,

William.Y | Microsoft Community Support Specialist