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My audio messages on Facebook Messenger have no sound

Anonymous
2025-01-28T22:25:38+00:00

While it was working fine, today when I record a voice message in Messenger there is not sound when it is played back.

  • No sound for me
  • No sound for the other person
  • I can hear their messages, but they don't hear mine and I cannot hear mine either
  • It shows the wave but there is not sound even when played on the phone.

I tried:

  • Deleting cookies etc.
  • In setting mic is allowed for Facebook and Messenger.
  • I checked this:
  • Everything looks fine
  • I tried my Bluetooth Ear Buds microphone and nothing also
  • I restarted Chrome and windows
  • Nothing works...

Any ideas what happened and how to fox this?

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-01-30T03:49:36+00:00

    Hello,

    Thanks for getting back to us and letting us know.

    We are glad to know that everything is now working on your end.

    Do not hesitate to ask the community at any time in case you have any questions in the future.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2025-01-29T09:25:39+00:00

    I disabled this and now I can hear the recordings!

    Thanks a lot!

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  3. Anonymous
    2025-01-29T09:20:41+00:00

    Hello Perry Gogas,

    Thanks for reaching out here in the Microsoft Answers Community.

    To better understand the problem, I want to ask a few questions:

    • Please launch the built-in sound recorder application, and select the microphone in the bottom-left. Can you record from the microphone, and can you hear the recorded files?

    Yes I can.

    • What is the brand and model of the microphone? How is it connected (built-in, 3.5 mm jacks, USB, or Bluetooth)?

    I used both the laptop's built in mic and the external Bluetooth headset.

    • Please press Windows+R and enter "mmsys.cpl". Provide a screenshot showing the "Recording" tab.

    • Please right-click Start->Device manager. Expand the "Audio inputs and outputs", "Bluetooth", "Sound, video, and game controller", and "Other devices" section; provide a screenshot as well.

    In the meantime, we would like you to provide us with some answers to the above questions first, so that we can provide you with a more accurate solution.

    We look forward to your response.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

    Thanks a lot! the DroidCam Audio is probably from the DroidCam app that I installed recently to use my phone camera instead of the laptops.

    Best regards

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  4. Anonymous
    2025-01-29T09:04:30+00:00

    Hello Perry Gogas,

    Thanks for reaching out here in the Microsoft Answers Community.

    To better understand the problem, I want to ask a few questions:

    • Please launch the built-in sound recorder application, and select the microphone in the bottom-left. Can you record from the microphone, and can you hear the recorded files?
    • What is the brand and model of the microphone? How is it connected (built-in, 3.5 mm jacks, USB, or Bluetooth)?
    • Please press Windows+R and enter "mmsys.cpl". Provide a screenshot showing the "Recording" tab.
    • Please right-click Start->Device manager. Expand the "Audio inputs and outputs", "Bluetooth", "Sound, video, and game controller", and "Other devices" section; provide a screenshot as well.

    In the meantime, we would like you to provide us with some answers to the above questions first, so that we can provide you with a more accurate solution.

    We look forward to your response.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

    Was this answer helpful?

    0 comments