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Docking station not recognized

Anonymous
2024-06-25T19:29:12+00:00

Hello,

my ThinkPad USB-C Dock - Type 40A9 station is not recognized by my Windows 11. I'm using Lenovo IdeaPad 1 15AMN7 - Type 82VG.

Device manager is showing the dock station as 'Billboard Device'.

I have downloaded the driver from the official Lenovo page and installed them. I have also tried to update the driver via the Device manager wizard, but it says that the driver is on the latest version.

I can confirm that the docking station is working, since I've tested it on another Lenovo laptop.

Could you please help with this?

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-01-20T21:35:46+00:00

    I am having the same issue and I am running windows 10 x64 Home edition

    updated everything, used someone elses laptop to update firmware.

    Still no charging, or screens come on. But keyboard and mouse USB works.

    I also ran the automatic scan tool from lenovo for driver updates. Still not working.

    Rebooted PC several times, nothing.

    Checked windows updates - nothing

    Updated firmware to Laptop - Nothing

    PLEASE HELP.

    1 person found this answer helpful.
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  2. Anonymous
    2024-12-20T17:10:33+00:00

    I just updated my dock to v3.7.04 (and indeed I needed to do this on a Win10 device). The update went through smoothly. But the dock is still not being recognized by my Win11 device. What else can I do?

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  3. Anonymous
    2024-10-24T05:04:18+00:00

    Hi,

    I have similar issue with 40A9. The solution is update the dock firmware to 3.7.04. You may need connect the dock to a Win10 laptop to do the update.

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  4. Anonymous
    2024-06-26T06:22:01+00:00

    Hello Tsvety,

    Thanks for reaching out here in the Microsoft Answers Community.

    The "Billboard device" is a device in the hub that tells the alternate modes it requires; if the USB-C port does not support alternate modes, it (supposedly) pops up a message.

    If the hub itself does not work, it is likely that the USB-C port does not support everything the hub requires. If that is the case, I recommend contacting Lenovo regarding compatibility and the capability of the USB-C port on the computer.

    Thanks for your patience and understanding.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

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