Hello ,Tdasd
Welcome to Microsoft Community.
Based on your description, you are encountering a strange freezing issue. It sounds very annoying and indeed affects your user experience. I completely understand your frustration. You have already tried some common solutions. Here are a few additional suggestions you can try:
- Check Hardware: Use memory diagnostic tools and hard disk checking tools to ensure there are no hardware issues. Here are system built-in tools, and I suggest trying several different tools (I do not make specific recommendations; you can find relevant tools for your device) to ensure consistent results and cross-check the comprehensive test results.
Check Memory:
Press Windows+R, type MdSched, and press Enter to open the Memory Diagnostic Tool.
Click “Restart now and check for problems.”
Follow the prompts to check, wait for completion, and view the report to see if any issues are detected.
Check Hard Disk:
Search for cmd, and run it as an administrator.
Type chkdsk c: /f
Wait for the check to complete and see if any problems are detected and fixed.
Disclaimer: Running chkdsk checks the file system and file system metadata on the volume for logical and physical errors. To avoid unnecessary troubles, please follow the steps above step by step without interruption or cancellation, and back up important data.
- Perform a Clean Boot: Disable all non-Microsoft services through System Configuration (
msconfig) and then restart the system to see if the issue persists. Here are the specific steps:
To rule out other factors, please try the following steps to see if the issue persists:
Perform a Clean Boot:
Press Windows+R, type “msconfig,” and press Enter to open System Configuration.
Go to the Services tab, check “Hide all Microsoft services,” and then click “Disable all.” (If you have fingerprint recognition enabled, do not disable the related services.)
Click the Startup tab, click “Open Task Manager,” and then disable all startup items.
Restart your device.
Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps determine whether a background service is interfering with your game or program and isolates the cause of a problem.
These steps for a “clean boot” might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get back on track.
- Update BIOS: Although you have updated the drivers, please ensure the motherboard BIOS is also up to date.
- Check Temperature: Use hardware monitoring software to check the CPU and GPU temperatures and system resource usage to ensure there is no overheating.
Also, I would like to understand if the freezing happens randomly or under specific circumstances.
If these methods do not work, further troubleshooting may be required. I hope these suggestions help you, and if you have any other questions, feel free to let me know.
Best wishes
Leo Z | Microsoft Community Support Specialist