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HP ENVY TS 15 Notebook PC laptop - audio does not work

Anonymous
2025-01-02T21:46:39+00:00

Hello, I have a problem with my laptop. I just reset my laptop and the audio is not longer working. The sound icon shows red "X". It also writes - "No Audio Output Device is installed". I have tried all of the HP diagnostics, but it writes that there are no audio devices. I have tried updating the drivers, but it writes that it is not functioning. I have tried to solve this issue for hours but it is not working. I would be really glad if you could help me.

Paul.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Ivan B 109.5K Reputation points Independent Advisor
    2025-01-04T10:49:13+00:00

    Hi,

    Here are the audio drivers for your laptop, sorry for the delay.

    https://ftp.hp.com/pub/softpaq/sp65001-65500/sp...

    Happy New Year, all the best to you and your family.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Hope this helps.

    If you find the answer helpful, you can choose to accept the answer or not.

    Independent Advisor - Community

    Thanks

    1 person found this answer helpful.
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  1. Anonymous
    2025-01-03T17:23:38+00:00

    Hi,

    There is no tab named like that, only this.

    Paul.

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  2. Ivan B 109.5K Reputation points Independent Advisor
    2025-01-03T17:14:05+00:00

    Hi ,

    In the other devices and sound, video and game controllers tab, if possible, open the tab and take a screenshot and post it here.

    Independent Advisor - Community

    Thanks

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  3. Anonymous
    2025-01-03T09:08:40+00:00

    Hi Ivan, Thanks for reaching out.

    Here is the screenshot.

    Paul.

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  4. Ivan B 109.5K Reputation points Independent Advisor
    2025-01-03T00:20:46+00:00

    Hi ,

    I am Ivan, I will help you with this.

    If possible, access the device manager, take a screenshot and post it here.

    Independent Advisor - Community

    Thanks

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