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Windows version 24h2 will not allow Brother Scanner Driver to install properly. Brothe Support ask me to contact Microsoft support for further assistance. How do I contact Customer support?

Anonymous
2025-01-09T00:37:02+00:00

I cannot scan from my Brother Printer to scan from my new laptop with Windows 11 version 24h2. I contact Brothe Surpport and they told me to contact Microsoft Support, see email below. Help.

Response By Email (Paul) (01/07/2025 09:36 AM)

Penny,

Thank you for reaching out to Brother Support regarding your printer issue. We appreciate your inquiry, and we are here to assist you. To address the matter efficiently, kindly follow the steps outlined below:

This is due to an issue with Windows version 24h2 that is not allowing the scanner driver to install properly. You will need to contact Microsoft support for further assistance. 

At Your Side,

Paul
Brother

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Ivan B 111.1K Reputation points Independent Advisor
    2025-01-13T06:33:34+00:00

    Hi ,

    Did you manage to solve the problem?

    Independent Advisor - Community

    Thanks

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  1. Ivan B 111.1K Reputation points Independent Advisor
    2025-01-11T05:04:08+00:00

    Hi ,

    A solution presented by the user with this problem on the reddit link worked for two other known users and the alternative solution was not definitive.

    Right click on Start > click on Device Manager > double click on Imaging Device > right click on your imaging device and select Disable > Right click on your imaging device again and now select update driver > select Browse my computer for drivers > select Let me choose from a list of available drivers > your driver should be in the list, select it > click Next and after successful loading, restart your computer and with luck, this will allow you scan with Brother utilities.

    If possible, try and get feedback if it worked.

    Credits.: mhysteik

    https://www.reddit.com/r/printers/comments/1g9f...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Hope this helps.

    If you find the answer helpful, you can choose to accept the answer or not.

    Independent Advisor - Community

    Thanks

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  2. Anonymous
    2025-01-22T16:11:31+00:00

    Here is the fix that worked for me:

    Right click on Start > click on Device Manager > double click on Imaging Device > right click on your imaging device and select Disable > Right click on your imaging device again and now select update driver > select Browse my computer for drivers > select Let me choose from a list of available drivers > your driver should be in the list, select it >

    I selected "microsoft eSEL class driver"

    click Next and after successful loading, restart your computer

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    3 people found this answer helpful.
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  3. Anonymous
    2025-02-04T21:48:36+00:00

    none of these procedures worked for me

    brother mfc9340cdw on new windows 11 machine running 24h2

    re imaging to 23h2 is likely not a good option.

    btw the registry brother delete did not work

    the computer had to be restored from a previous version.

    I am running the latest version of 24h2 and this is still a problem for millions of users.

    WHEN IS A FIX COMING FOR BROTHER?

    IS 25H2 GOING TO BE BETTER?

    sorry but this is microsoft and it has been over 30 days since this issue has been happening.

    23h2 worked fine.

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  4. Ivan B 111.1K Reputation points Independent Advisor
    2025-01-09T19:20:31+00:00

    Hi ,

    I am Ivan, I will help you with this.

    I checked with several users and found this solution on Reddit and another on the Clube Hardware forum.

    Are you using the printer via a network?

    https://www.reddit.com/r/printers/comments/1g9f...

    What may be happening is installing the driver directly from the printer, except for the scanner. Try following what the guy did in the test.

    Access the Start menu > Settings > Windows Update > Advanced Options > Optional Updates.

    Check and update.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Hope this helps.

    If you find the answer helpful, you can choose to accept the answer or not.

    Independent Advisor - Community

    Thanks

    Was this answer helpful?

    2 people found this answer helpful.
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