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camera in google meet not working

Anonymous
2025-01-22T18:27:30+00:00

When entering a scheduled meeting, my camera is disabled. This camera is built into my laptop and I checked if there are problems with the camera in non-google meet and everything works correctly everywhere. I also checked if there is access to the camera - it is available both from the Chrome side and from the computer settings side

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2025-01-23T06:50:06+00:00

    Hello, валентин карпов

    Welcome to the Microsoft Community.

    Thanks for chiming in with your issue, it appears that you are experiencing a camera in Google Meet that is not working properly. It sounds like you've done some good troubleshooting below are some additional steps that may help troubleshoot the camera issue you're experiencing in Google Meet:

    1. check the camera settings in Google Meet:

    When entering a Google Meet session, check to make sure the correct camera is selected. Sometimes, the wrong camera may be selected (especially if your laptop has multiple cameras or you have an external camera connected).

    In Google Meet, click the three dots in the bottom right corner (More Options), go to Settings > Video, and make sure the correct camera is selected.

    1. Clear your browser cache:

    Cached data can cause some problems. You can try clearing your Chrome cache:

    Go to Chrome Settings > Privacy and Security > Clear Browsing Data.

    Select “Cached images and files” and click “Clear data”.

    1. Disable hardware acceleration:

    Sometimes hardware acceleration can cause camera issues in Google Meet.

    In Chrome, go to Settings > Advanced > System and turn off Hardware Acceleration when available.

    Restart Chrome and check if the camera is working properly.

    1. Try incognito mode:

    You can turn on Chrome's incognito mode (press Ctrl + Shift + N) and join the meeting again. This can help you see if extensions or settings in your regular browser are causing problems.

    1. Update Chrome:

    Make sure your browser is up-to-date; older versions of Chrome may cause incompatibility issues with Google Meet.

    Check for updates by clicking the three dots in the top right corner of Chrome > Help > About Google Chrome. If an update is available, it will be installed automatically.

    You can also reinstall Google after uninstalling it, or use Google Meet in another browser.

    1. Check for Chrome extension conflicts:

    Some Chrome extensions, such as Ad Blocker or Privacy Tools, may interfere with camera access. You can temporarily disable the extension to see if the problem is resolved.

    You can manage extensions by typing chrome://extensions/ in the address bar.

    1. Check camera permissions again:

    Even though you've already checked, it's recommended to double-check that Chrome has permission to access your camera.

    In Chrome, go to Settings > Privacy & Security > Site Settings, and under Permissions, make sure Camera is set to Allow.

    Additionally, since the issue only occurs in Google Sessions, it is also recommended that you contact Googlemeet support or Google Support for advice, as there may be a known issue.

    Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data. 

    Best regards

    Bobhe | Microsoft Community Support Specialist

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  1. Anonymous
    2025-01-23T10:03:00+00:00

    Thank you very much)))) you really helped the camera worked! point number 3 helped me

    1 person found this answer helpful.
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  2. Anonymous
    2025-01-26T09:04:39+00:00

    I am on 24h2 and the visual effects "crash" and result in the camera switching off.
    I did the steps as stated below and have had 0 luck.
    Since we are using google meet for business calls, it's vital i use the corporate background.
    Never had any issues on 23H2 and prior to my 3rd reinstall of 24H2 (thank you microsoft for making win 11 absolute garbage).
    How to fix this isse?

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  3. Anonymous
    2025-01-24T03:06:48+00:00

    Hi，валентин карпов

    I am very happy that your problem has been resolved properly. To help other customers who may be facing the same issue, please click ‘Yes’ underneath the post that had the solution for you. This highlights the information for other customers. Thanks for your cooperation.  

    Best regards

    Bobhe | Microsoft Community Support Specialist

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