Hello Tiffany, I'm Quinn, and I'm happy to help.
I'm sorry to hear that you fell for that scam. It's good that you've already taken some steps to secure your system. Here are a few additional steps you can take to further protect yourself.
- Firstly, on the same Windows Defender, run a Microsoft Defender Offline Scan. This will help detect and remove deeply embedded malware that regular scans might miss. You can find this option under Windows Security > Virus & threat protection > Scan options.
- Use a tool like Malwarebytes for a thorough scan. It’s effective in identifying and removing potential threats missed by Microsoft Defender.
- After scanning with both of them, open Control Panel > Programs and Features and review the list of installed programs. Uninstall anything unfamiliar or that you don’t recall installing.
- Review Event Viewer Logs: Open Event Viewer (Win+R > type "eventvwr.msc" > Enter). Look under Windows Logs > Application and System for unusual errors or warnings.
Let me know if you encounter any suspicious findings or need help with these steps.