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HP Pavilion built-in microphone not detected

Anonymous
2025-01-21T10:07:09+00:00

My HP Pavilion x360 laptop has no internal microphone detected, and the things I've tried to fix it have not helped...

So far, I have tried:

-          Double checked for updates and restarted device.

-          Settings > system > sound > advanced > troubleshoot common sound problems > input devices

This tells me ‘The device does not appear to be plugged in. Check the connection, plug in the device, then click next’  which doesn’t help, as I’m looking for the internal microphone.

-          Device manager

Have checked in > audio inputs and outputs, and > sound, video and game controllers. There are no detected mic devices in either of these sections, even when view > show hidden devices.

-          Settings > system > sound > more sound settings > recording

No mic devices found here either.

-          Settings > system > sound > pair a new input device

No luck here as it’s expecting a Bluetooth or wired device to be connected.

Not really sure where to go from here. TIA for any help!

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2025-01-22T09:17:37+00:00

    Dear Alfie Munn (MSci (Hons) Physics FT (4))!

    Welcome to the Microsoft Community!

    First of all, thank you for trying a series of troubleshooting steps. Since you can't find your laptop's built-in microphone in the device manager, it means that the built-in microphone hardware may be damaged. To help you further, I would like to confirm a few key points:

    Update and problem time: Can you recall that the built-in microphone stopped working after updating the operating system or installing certain software, or did this problem suddenly appear without any updates or changes?

    Hardware check: Have you tried any physical checks, such as checking whether the microphone hole is blocked by dust or whether the microphone switch on the laptop is accidentally turned off?

    Here are some possible solutions and further steps:

    Check for hardware problems:

    Confirm whether there is a physical switch for the microphone hardware on the laptop and check whether it is turned on.

    If possible, try using an external USB microphone to confirm that the sound input is working properly to rule out software problems.

    Roll back the driver:

    If the problem occurred after the update, you can try to roll back the audio driver to the previous version in the device manager. Right-click the audio device, select "Properties", and then select "Roll Back Driver" under the "Driver" tab.

    (PS: If you still can't find it, it is recommended that you select Show hidden devices in the device manager to perform the operation. Check whether the corresponding microphone device is displayed in the hidden devices.)

    Reset audio service:

    Open Command Prompt (Administrator), and then try the following commands to reset the audio service: net stop Audiosrv

    net start Audiosrv

    BIOS/System Restore:

    If you suspect that the system update is the cause, you can try to restore the system to the state before the update, or reset the BIOS to the default settings.

    Disclaimer:  Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.  

    If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.  

    Hardware Diagnosis:

    Use the hardware diagnostic tools provided by HP to check whether the microphone is working properly. Usually these tools can be found on the HP support website or pre-installed in the system.

    Contact HP Support:

    If the above steps do not solve the problem, you may need to contact HP's customer support. Since the built-in microphone is usually part of the laptop, if it is confirmed to be a hardware problem, it may require professional technicians to repair it.

    Please provide more information based on your situation so that we can more accurately determine whether it is a software or hardware problem and take appropriate measures.

    Thank you for your understanding and support! 

    I wish you all the best.

    Best regards,

    Yang.Z - MSFT | Microsoft Community Support Specialist

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