Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Someone at Canon forums found a fix that works for everyone:

Fix For MF Scan Utility Failures Windows 11 24H2 - Canon Community

It is the perfect solution at least for now.
It worked with my brother printers MFC-L2700DW and MFC-L2710DW.

Steps as what I did:

1. Finish the installation of your printer driver full package normally (Checked on 24H2, OS Build 26100.2605 - Dec 10,2024 Windows updated PC) and it will end up with only scanner driver installation failed. (Basically it won't scan from Control Center 4 scanner app and if you want to check, open 'Brother Utilities'-->Tools-->Installation Diagnostics, it will tell you only Scanner driver installation failed).
2. Go to 'Device Manager' --> Imaging devices --> Right click on 'Your printer name' --> Disable device
3. Again Right click on it, but this time click on Update driver --> Browse my computer for drivers --> Let me pick from a list of available drivers on my computer --> on next window you should already have your printer name, just select and click on Next.
4. On next screen you will see successfully installed a driver and click on close, Imaging device which you have just disabled will be enabled by system and then close everything, do a restart once.
5. Just use Control Centre 4 as you usually used to scan something and it will work this time.

I own a Brother MFC-L2740DW printer/scanner and it has been working great for years with both Windows 10 and Linux. I recently purchased a new PC with Windows 11 (24H2) and have been trying to install the full package of Brother printer and scanner drivers. I have the exact same problem as the OP, the printer driver installs successfully, but the scanner driver fails. You don't find out though that the scanner driver failed to install until you try to scan from the Control Center 4 application. You will see a pop-up with error code CC4-202-00000008. There is a support article for this code on the Brother site, but the solutions provided do not work - they must be for an earlier issue.

Microsoft, a fix for this would be much appreciated.

Confirmed.... If CC4 is installed BEFORE 24H2 (Win 10 or 11 pre 24H2) - works fine. Install CC4 AFTER 24H2 ... no go!

Hi NCI,

I'm Sumit, here to answer your query at the Microsoft Community.

Apologies for any inconvenience you are experiencing. I am happy to help you today.

Yes, there are a lot of reports over Reddit and Commjunity for this exact issue. The problem is not related to Brother scanner, it affects many printer brands.

Via https://www.reddit.com/r/printers/comments/1g9f...

OK, I think I got a temporary solution (sort of). For some reason I am now unable to scan even with the "Scan" button from the printer/scanner itself, however last night there was a Windows update - not sure if it caused it. The control center is not fixed yet, either... However when I was looking through the settings, I found a link pointing me to "Windows scan" app from the MS App store - installed it to test it, and it was able to detect the scanner, and scan remotely, so you might give it a try until there is a fix (if there is one.....)

https://www.microsoft.com/store/productId/9WZDN...

Ultimately Microsoft has to provide with the fix and we have no ETA I am afraid.

Hope that helps, and rely on us for any further inquiries. All the best.

Standard 3rd party link disclaimer:

There may be links to non-Microsoft websites that provide accurate and safe information. Watch out for ads on websites frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers, as they sometimes do more harm than good.

FIX!! - Resolved for me!
I also have a Brother MFC9970CDW and the same issue as everybody else when installing Win 11 24H2. Initially (months ago) I rolled it back and the scanner driver recommenced normal operation. Tried the upgrade "again" this week to find the exact same issue still exists. Did further google research (here and elsewhere) found a small snippet that I followed as per below -

Open Device Manager and go to Imaging Devices open and select your scanner (Brother in my case).

Right Click and select Disable Device*.* Right Click again and select Update Driver

Now the important steps.
Select Browse my Computer for Drivers, Select the folder with your existing brother Drivers. In my case C:\Program Files (x86)\Brother (include subfolders)

Select Let me pick from a list of available drivers on my Computer

This should present you with your scanner/printer. Select printer then Next- This should reinstall the drivers - this seems to be the critical step that is NOT achieved when uninstalling/reinstalling using the Brother supplied apps.
Now renable the device (Right Click and select Enable Device)

and reboot the machine. The scanner driver is now picked up, and all my brother Apps are working again. This seems to be an "order" of events things, but somehow this does not make sense. Come on Microsoft lift your game.

Please let others know if this works for you