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AOL desktop gold will no longer work. Recovery-Go back to previous version of Windows 10-Option no longer available. Another way to install AOL desk Gold?

Anonymous
2024-12-30T18:39:52+00:00

Trying to re-install AOL desktop gold. It stopped working after the new update. The option of going back to the previous version is no longer available after 10 days.

Is there another way to install AOL desktop gold? Microsoft is preventing the download.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2025-01-01T11:42:59+00:00

    Thank you very much for your reply. As far as I know, Microsoft does not prohibit users from installing applications because your computer is under your control. The prompt you mentioned is likely related to a specific setting. Please check the settings (open with Windows+I) -> Apps -> Advanced app settings, and confirm what the current option for getting apps is set to. If it is set to Microsoft Store only, this could be causing the issue. Please change it to 'any source' and see if that resolves the issue.

    Best Regards

    Leo Z | Microsoft Community Support Specialist

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  1. Anonymous
    2025-01-03T20:18:28+00:00

    Thank you Leo Z.

    I followed your directions and I am now using AOL desktop thanks you your help.

    Thank you!

    Pierrette

    2 people found this answer helpful.
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  2. Anonymous
    2024-12-31T17:36:35+00:00

    Good morning:

    Thank you for your reply.

    I am trying to re-install AOL DESKTOP.

    Approximately 14 days ago it quit working after the latest update. I left on vacation for 10+ days. The solution to re-install was to go to RECOVERY and go back to the previous version of Windows 10. This had to be done before 10 days. This option is no longer available.

    I was able to download the app but when I try to install it I get the following message:

    The app you're trying to install isn't a Microsoft-verified app.

    There are two options: Browse Microsoft store - Install anyway.

    I click on Install anyway but nothing happens.

    AOL tech told me that Microsoft is preventing me to install the app.

    Settings from Microsoft need to be changed to give me permission to install.

    1 person found this answer helpful.
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  3. Anonymous
    2024-12-31T06:23:19+00:00

    Hello , PIERRETTE POWELL

    Welcome to Microsoft Community.

    I understand your situation, and I'm happy to help. From your description, it seems that certain applications are experiencing issues after updating Windows. What specific errors are you encountering when running or reinstalling these applications? Without this information, it's difficult for me to assist you.

    If you see any prompts or errors, please take a screenshot or photo and provide it as an image. This way, everyone can better understand the problem you're facing.

    If you have any additional information, feel free to reply at any time. I look forward to your feedback.

    Best wishes

    Leo Z | Microsoft Community Support Specialist

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