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I've been having bsod after i manually updated my intel graphics driver

Anonymous
2025-01-29T13:08:43+00:00

I got several BSODs after I manually updated my intel graphics driver to 31.0.101.2134

Because windows was installing 31.0.101.2127

here are the two dump files created in bsods

dump files.zip

Windows for home | Windows 11 | Display and graphics

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  1. David-M 110.4K Reputation points Independent Advisor
    2025-01-30T12:26:21+00:00

    Sorry for the delay in reply. I've been offline.

    Thanks for the clarification.

    When it comes to Intel integrated GPU, it is recommended to use the driver provided by the laptop manufacturer. Intel itself recommends this.

    Using the Intel driver may cause strange behavior and instability.

    I suggest you perform a clean install of the Intel graphics driver as instructed below.

    Download the latest video driver from the link below.

    https://dl.dell.com/FOLDER12098298M/1/Intel-HD-...

    Disconnect from the internet to prevent Windows from installing another version of the driver automatically.

    Uninstall the current driver:

    1. Open "Device Manager" (Windows + X and select Device Manager);
    2. Expand "Display adapters";
    3. Right-click on the Intel display adapter and select "Uninstall device";
    4. On the confirmation screen, check "Attempt to remove the driver for this device" and click "Ok";
    5. Restart the PC.

    After the PC restarts, run the driver installer you downloaded and follow the on-screen instructions to install the driver.

    After installing the driver, restart your PC and see if the system will work stably.

    If the BSOD occurs again after doing this, share the minidump it created. Click on the "Reply" button below my reply.

    Driver source: https://www.dell.com/support/product-details/en...

    Feel free to ask back any questions.

    ________________________________________________________

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  1. Anonymous
    2025-01-31T11:23:02+00:00

    Its working

    I downloaded version 31.0.101.2130 from dell's website and so far its working flawlessly. I haven't encountered any BSOD's

    Hope it stays that way. Thank you very much

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  2. Anonymous
    2025-01-30T04:46:14+00:00

    I downloaded them from intel's website.

    https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html
    I     got them from this website to which the link was available through intel graphics command center

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  3. David-M 110.4K Reputation points Independent Advisor
    2025-01-29T13:45:00+00:00

    Hi. I'm David, and I'm happy to help you.

    The minidumps do not mention third-party drivers. Only generic system drivers.

    Please clarify the following:

    Where did you download the installer that you used to manually update the intel graphics driver?

    It's okay to leave the link.

    I await your reply. Click on the "Reply" button below my reply.

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