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Device connected but mobile hotspot says no internet

Anonymous
2025-01-25T13:34:18+00:00

I came across a problem earlier this week when my laptop (TUF Gaming F15, working on windows 11) was connected to internet via Ethernet cable, but when the internet went out once and now my mobile hotspot on my laptop is permanently at "disconnecting" stage. When i went to the settings it says it doesn't detect Internet that my laptop is clearly connected to. When i put it on from settings it says its loading but refreshing the page says it's off.

Is it a bug or do i need to factory reset my laptop?

Windows for home | Windows 11 | Internet and connectivity

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  1. Anonymous
    2025-01-26T04:30:35+00:00

    Dear Jay Silvereyes,

    Welcome to the Microsoft Community

    The issue you're experiencing with your mobile hotspot on your Windows 11 laptop could be caused by a variety of factors, including network settings, driver issues, or temporary system glitches.

    Before considering a factory reset, let's go through a series of troubleshooting steps to try and resolve the problem.

    Restart Networking Services

    Press Win + X and select Device Manager.

    Expand Network adapters.

    Right-click your wireless network adapter and select Disable device. Wait a few seconds and then select Enable device.

    Restart Network Services:

    Press Win + R, type services.msc, and press Enter.

    Find the following services, and restart each one by right-clicking and selecting Restart:

    Network Connections

    Windows Event Log

    WWAN AutoConfig

    Remote Access Auto Connection Manager

    Remote Access Connection Manager

    Reset Network Settings

    Go to Settings (Win + I) > Network & Internet > Advanced network settings.

    Scroll down and click Network reset.

    Follow the prompts to reset your network settings and restart your computer.

    Update Network Drivers

    Visit the manufacturer's website and download the latest driver for your network adapter.

    Flush DNS and Reset WIN Sock:

    Open Command Prompt as Administrator (Win + X, then select Windows Terminal (Admin) or Command Prompt (Admin)).

    Execute the following commands one by one, pressing Enter after each:

    ipconfig /release

    ipconfig /renew

    ipconfig /flushdns

    netsh winsock reset

    netsh int ip reset

    Restart your computer.

    If the problem persists after trying all these troubleshooting methods, there might be a deeper system issue that could warrant a more extensive look by a professional. A factory reset should be considered as a last resort and only if no other solutions work.

    Please let me know if these steps help resolve your issue or if you need further assistance.

    Best Regards,

    Martin | Microsoft Community Support Specialist

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