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USB Camera not found (was working), usbvideo service had a problem starting (HELP!)

Anonymous
2025-01-15T19:09:06+00:00

Trying to re-add a canon m50mk2 via USB (streaming hdmi) into ODB (recording app) on win 11 pro box.

It was running ok until I had to blow away some ODB settings, now it cannot find the camera anymore.

I deleted the device in the device manager, now the camera can't be found.

Below are the events showing it not working, below that are the original (successful) events

Note first (success) it ported over from previous OS and driver version was different then when it failed (directly below).

Any help would be GREATLY appreciated.

Thanks,
Will

Current - event detail:

Device USB\VID_345F&PID_2130&MI_00\7&1346E323&0&0000 was deleted.

Class GUID: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}

Device USB\VID_345F&PID_2130&MI_00\7&1346e323&0&0000 was configured.

Driver Name: usbvideo.inf

Driver Package ID: usbvideo.inf_amd64_6130c46006cd329d

Class GUID: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}

Driver Date: 06/21/2006

Driver Version: 10.0.26100.2894

Driver Provider: Microsoft

Driver Section: USBVideo.NT

Driver Rank: 0xFF2005

Matching Device ID: USB\Class_0e

Outranked Drivers:

Device Updated: false

Parent Device: USB\VID_345F&PID_2130\20210623

Device USB\VID_345F&PID_2130&MI_00\7&1346e323&0&0000 had a problem starting.

Driver Name: usbvideo.inf

Class GUID: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}

Service: usbvideo

Lower Filters: WdmCompanionFilter

Upper Filters:

Problem: 0xA

Problem Status: 0xC0000001

******************************

success from event viewer (when I previously installed it)

Device settings for USB\VID_345F&PID_2130&MI_00\7&1346e323&0&0000 were migrated from previous OS installation.

Last Device Instance ID: USB\VID_345F&PID_2130&MI_00\7&1346e323&0&0000

Class GUID: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}

Location Path:

Migration Rank: 0x0

Present: true

Device USB\VID_345F&PID_2130&MI_00\7&1346e323&0&0000 was configured.

Driver Name: usbvideo.inf

Driver Package ID: usbvideo.inf_amd64_0ca9565e234749de

Class GUID: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}

Driver Date: 06/21/2006

Driver Version: 10.0.26100.1301

Driver Provider: Microsoft

Driver Section: USBVideo.NT

Driver Rank: 0xFF2005

Matching Device ID: USB\Class_0e

Outranked Drivers:

Device Updated: false

Parent Device: USB\VID_345F&PID_2130\20210623

Device USB\VID_345F&PID_2130&MI_00\7&1346e323&0&0000 was started.

Driver Name: usbvideo.inf

Class GUID: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}

Service: usbvideo

Lower Filters: WdmCompanionFilter

Upper Filters:

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-02-04T14:29:20+00:00

    I don't know if you found the solution for this, but it seems it was caused by a Windows Update that broke USB cameras and a few other things. There are preview patches available that will eventually come down through the normal Windows Update process, or you can download them directly from the Catalog.

    Windows 10 22H2 - (KB5050081, Details)

    Windows 11 23H2 - (KB5050092, Details)

    Windows 11 24H2 - (KB5050094, Details)

    Here's a similar post on this forum for more info: Update KB5049981 on WIN10 and KB5050021 causes problem on usbdevice - Microsoft Community

    Oddly, not every KB article page has specific instructions on how to install the .msu update package if you download it from the Catalog link. The page for KB5050094 does, however, and I'll paste it here:

    Updating Windows PC

    To apply this update to a running Windows PC, run the following command from an elevated Command Prompt:

    DISM /Online /Add-Package /PackagePath:c:\packages\Windows11.0-KB5050094-x64.msu

    Or, run the following command from an elevated Windows PowerShell prompt:

    Add-WindowsPackage -Online -PackagePath "c:\packages\Windows11.0-KB5050094​​​​​​​-x64.msu"

    4 people found this answer helpful.
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  2. Anonymous
    2025-01-19T04:26:27+00:00

    sigue igual segui los pasos y nada realmente ocupo la camara es una insta link 360 y dice el controlador es del 2006

    ayuda

    1 person found this answer helpful.
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  3. Anonymous
    2025-01-16T14:18:35+00:00

    Hi hepmeup.

    Welcome to the Microsoft Community.

    Your webcam can't be found after adjusting the ODB, so you removed it from the device manager and now it's not in the device manager either. You can try the following ways to get back your webcam:

    1. Unplug the webcam, turn off the computer, plug in the webcam, and turn on the computer.
    2. Press and hold “Win + R” at the same time, type “devmgmt.msc” in the text box that appears, then click “OK”. You will open the Device Manager.
    3. Click “View (V)” on the top menu bar and select “Show hidden devices”.
    4. Look in the Device Manager to see if there are any unknown devices. (Most likely under the menu called “Other Devices”)

    If there is, you can right-click on the program and select “Properties”. You can reinstall the driver for it here.

    1. If not, continue with the following steps.
    2. In the menu bar at the top of the Device Manager window, there is a “Scan for hardware changes” button, which should be located directly below the “Help (H)” button. Click on it.
    3. Wait for Device Manager to automatically install the appropriate driver for your current device.

    Now you should be able to find your webcam, if you still can't find it, you can check if there is an unknown device under the “Camera” menu, which is most likely your webcam.

    Alternatively, you can visit the official website of your webcam, download the driver for your webcam model and install it manually to see if the webcam can be detected.

    As for the settings in the ODB software, I think you should restore them.

    Best Regards,

    Raylan-MSFT | Microsoft Community Support Specialist

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