Error code: 0x80073CFB

Question

Error code: 0x80073CFB

Anonymous

Hello, when I was downloading the game from the Microsoft Store, I received a prompt saying "The provided package has already been installed and reinstalling it is prohibited. Please check the AppXDeployment Server time log for more information. (Exception from ROOT: 0x80073CFB)"

I have followed the post https://answers.microsoft.com/zh-hans/windows/forum/all/%E5%9C%A8%E5%BE%AE%E8%BD%AF%E5%BA%94%E7%94%A8/5f522e0f -I tried operating 1518-4689-bb2b-eafd3f808279 once but it didn't work. May I know how to proceed.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer 1

Hello ZhaoJiabao

Welcome to the Microsoft Community.

The error code 0x80073CFB typically indicates that the app or game you're trying to install from the Microsoft Store is already installed on your system, and the system is preventing a reinstallation. The link you provided did not work properly, so we are not sure about the steps that you've already taken. Here are some steps you can try to resolve this issue:

1. Check if the App is Already Installed

Open the Start Menu and search for the game or app.
If it appears in the list, try launching it to see if it works.
If it doesn't work, uninstall it before attempting to reinstall.

2. Uninstall the App

Press Windows + I to open Settings.
Go to Apps > Apps & Features.
Search for the game or app in the list.
If it’s there, select it and click Uninstall.
After uninstalling, try downloading it again from the Microsoft Store.

3. Clear Microsoft Store Cache

Press Windows + R to open the Run dialog box.
Type wsreset.exe and press Enter.
This will reset the Microsoft Store cache. Wait for the process to complete, then try downloading the game again.

4. Check for Windows Updates

Go to Settings > Update & Security > Windows Update.
Click Check for updates and install any pending updates.
Restart your computer and try downloading the game again.

5. Use PowerShell to Reinstall the App

If the app is corrupted or stuck, you can use PowerShell to remove it:

Press Windows + X and select Windows PowerShell (Admin) or Terminal (Admin).
Run the following command to list all installed apps:
```
  Get-AppxPackage -AllUsers
```
Locate the package name of the game or app (look for the PackageFullName).
Run the following command to remove the app (replace PackageFullName with the actual name):
```
  Remove-AppxPackage -Package PackageFullName
```
After removing the app, try reinstalling it from the Microsoft Store.

6. Repair or Reset the Microsoft Store

Go to Settings > Apps > Apps & Features.
Search for Microsoft Store, select it, and click Advanced Options.
Click Repair to fix any issues with the Store.
If that doesn’t work, click Reset (this will clear the Store’s data).

7. Check AppXDeployment Server Logs

If the issue persists, you can check the AppXDeployment Server logs for more details:
- Open Event Viewer (Windows + X > Event Viewer).
- Navigate to Applications and Services Logs > Microsoft > Windows > AppXDeployment-Server.
- Look for errors related to the app installation.

8. Re-register the Microsoft Store

Open PowerShell as Admin.

Run the following command:

  Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your computer and try again.

If none of these steps work, there may be a deeper issue with your system or the app itself. Kindly please share your results with us. We will provide you with further assistance based on your feedback.

Best Regards,

William.Y | Microsoft Community Support Specialist

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Error code: 0x80073CFB

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