USB HUB not working correctly!!!

Hello Luna Möller,

Welcome to the Microsoft Community.

It sounds like you've already tried many of the common solutions, and this is certainly frustrating. Based on the detailed description of the problem, it seems that the issue is related to USB power management, USB hub compatibility, or possibly a driver conflict. Here are some additional steps and checks to further isolate and possibly resolve the problem:

1. Test Keyboard and Mouse Directly Without Hub

• First, verify that both the keyboard and mouse work perfectly when plugged directly into the laptop’s USB ports (without using any USB hub).
• This is to rule out any fundamental issue with the keyboard or mouse themselves.
• If they work fine individually and together in the laptop's direct ports, the problem is likely related to the hubs or how the USB ports are handling multiple devices.

2. Check USB Power Delivery to Hub

• Since you mentioned you've tried several hubs (including powered hubs), let's take a closer look at the power requirements.
  • Some cheaper self-powered hubs may not provide enough stable power when handling multiple devices. This can result in data communication errors, causing one device to fail or behave strangely (e.g., the keyboard repeating keys, or the mouse skipping).
  • Powered hubs (with their own adapter) are ideal for handling multiple devices. If you're already using a powered hub and experiencing these issues, the issue may lie elsewhere (e.g., USB port or driver issue).
• Try using a more reputable brand of powered USB hub, as some generic or lower-quality hubs might not manage power distribution properly.

3. USB Port Bandwidth Overload

• USB 2.0 ports have limited bandwidth (about 480 Mbps), and this can easily get overwhelmed when trying to handle multiple devices like a mouse and keyboard at the same time. While both devices don’t need much bandwidth, if you are running multiple devices through a hub, bandwidth might be getting saturated.
• USB 3.0/3.1 ports (which offer 5 Gbps or higher) should ideally be used to handle such peripherals if you have them available. If you’re using hubs in a USB 2.0 port, consider trying to use a USB 3.0 hub or plugging directly into the USB 3.0 port on your laptop.

4. BIOS/UEFI Power Settings

• You've already updated the BIOS, but it’s worth double-checking your USB configuration in BIOS.
• USB Legacy Support: Make sure this setting is enabled in the BIOS to ensure compatibility with USB devices during boot.
• USB 3.0/3.1 Settings: If your laptop has any options to toggle between USB 3.0/3.1 mode and USB 2.0 mode, test switching it to USB 3.0 mode to avoid bandwidth throttling.
• Power Management: Ensure that any USB power-saving features in BIOS/UEFI are disabled. Look for settings like USB selective suspend and ensure that USB power delivery options are not limited.

5. Testing Without Other Devices

• Unplug any other unnecessary USB devices (external hard drives, printers, etc.) from the laptop.
• Sometimes, other devices sharing the same USB bus can affect performance, especially if the laptop is struggling to manage the power and data transfer for multiple devices at once.

6. Check Device Manager for Conflicts

• Open Device Manager (right-click the Start button > Device Manager).
  • Under the Universal Serial Bus Controllers section, check if there are any devices listed with an error (yellow triangle), such as USB Root Hub, USB Composite Device, or Generic USB Hub.
  • Right-click on any item and choose Uninstall Device, then reboot your laptop to reinstall the drivers automatically.
• You can also disable USB selective suspend in Device Manager:
  • Right-click USB Root Hub (USB 3.0) > Properties > Power Management tab and uncheck "Allow the computer to turn off this device to save power."
  • Repeat for each USB Root Hub listed.

7. Uninstall USB Controller Drivers

• In Device Manager, under Universal Serial Bus Controllers, uninstall all instances of USB Host Controller and USB Root Hub.
• After uninstalling, reboot your laptop, and Windows will automatically reinstall the drivers upon startup.

8. Use Alternative Input Devices

• As a temporary measure, if your mouse and keyboard are both non-powered USB devices, you might want to test using Bluetooth devices (if supported). This could rule out USB port-related issues entirely.

9. Test in Safe Mode

• Boot into Safe Mode (by pressing F8 during startup or selecting Restart in the Windows Start menu, then holding Shift while clicking Restart, and selecting Troubleshoot > Advanced options > Startup Settings > Restart).
• Safe Mode loads a minimal set of drivers and may help you identify whether the issue is caused by some third-party software or a driver conflict. If the keyboard and mouse work fine in Safe Mode, it might point to a driver issue in regular Windows mode.

10. Perform a System Restore or Reset

• If none of the above solutions work, you could try performing a System Restore to a point before the issue started happening (if you have restore points available).
• As a last resort, you might consider performing a clean install of Windows 10 to ensure that no corrupted system files or configurations are causing the issue.

11. Hardware Defect

• If after all these steps the issue persists, it’s possible there is a hardware defect with the laptop’s USB ports, motherboard, or power delivery system. Contact HP support for further assistance or consider having the laptop looked at by a professional.

Summary of Key Steps:

• Test without USB hub to rule out peripheral issues.
• Ensure USB 3.0/3.1 ports and hubs are used, and check power settings in BIOS.
• Uninstall and reinstall USB drivers, disable USB power-saving in Device Manager.
• Test in Safe Mode to eliminate software conflicts.

By following these steps, you should be able to narrow down the cause of the problem. Let me know how it goes!

Best Regards,

William.Y | Microsoft Community Support Specialist