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(Pre-script: I also sent this message via email reply to <microsoftanswers@microsoft.com> from which email address notification comes to me of your replies. Since the following appears at the bottom of those emails: [This mailbox is unattended], I doubt that that email will be delivered, hence I send it here, also.)
Aaron,
Thank you for your reply. I do appreciate direct communication from you on behalf of Microsoft.
As I stated in my original complaint 01/11/25, the popup appears occasionally. The popup continued—and continues—to appear sporadically since that time, causing me each time to have to shut down my computer without being able to close ongoing tasks. I received your reply 01/27/25, and saw it, or was first able respond late on 01/28/25. When I replied, the popup was not evident, so I had no opportunity to try your suggestions.
What I did see was an apparent statement from Microsoft that Microsoft was obligated to send out these popups. Which seemed to me to be a deflection from the forced captivity issue of the popup on my screen. That you offered work-arounds, thank you. Should Microsoft force me to answer an advertisement or promotion in the first place? No. Should Microsoft inform me that Windows 10 will not be supported on a future date? I presume that that is where the “mandatory” qualification arises, but that does not give Microsoft license to interrupt my daily computer use and disallow me from saving any in-process changes to files. In any correspondence from Microsoft—or its agent—after being notified of this issue, I would hope to see an acknowledgement of and apology from Microsoft for that—I hope unintended—inconvenience. Then I would be more inclined to offer thanks early on for any work-arounds.
I did try some work-arounds: 1) The Windows/Start key on the keyboard had no effect. 2) Your suggested Method 1: Ctrl + Shift + Esc opened the Task Manager, with the Processes tab open. Neither “MusNotification.exe”, nor “Win10Upgrade.exe”, nor any entries that included “Update” or “Promotion” were in the list on the Task Manager.
I tried to take a screenshot with the “Prt Scrn/Sys Rq” key, but I have no way to know if the clipboard (?) saved the memory, because I have to power down the computer to get rid of the popup filling the screen, and Paint then no longer will regenerate the memory to a picture.
I also tried your Method 2: “Alt + F4” had no effect, even after several attempts, nor by changing the sequence of the two keys, nor with both keys at the same time.
I also tried your Method 3: after both .exe commands were entered, the response was:
‘ERROR: The process “MusNotification.exe” not found.’ (substitute the other command name for the 2nd reply)
I did not attempt the subsequent suggestions, as I do not feel qualified or knowledgeable enough to protect other processes on my computer.
I did take pictures with my phone camera of the computer screen with the popup, and with the Command Prompts page open (your Method 3). Please see the pics attached. (I attached the photos to the email, but I do not know how to attach them here.)
The best fix I can imagine is for Microsoft to implant a “close” button on the popup, which is on every other window or popup that I have ever seen—except for those occasions where my computer has been attacked by a malicious virus.