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Team video is white for members

IBN 4,476 Reputation points
2022-04-05T16:07:22.11+00:00

Hello Teams Community,

Please i need your help on this

several users are reporting that they can only see themselves while in a Teams meeting. All others show up in a white box. Clearing cache is a temporary fix. You can uninstall and reinstall to a previous version and it works until Teams is updated again.

This seems only to be happening with 1.5.00.8773 (64-bit). If we re-install via https://teams.microsoft.com, it will install version 1.5.00.8070 (64-bit) and that one works.

Once again, only seeing this issue on version 1.5.00.8773 (64-bit).

Here is the error

190304-image.png

Microsoft Teams | Microsoft Teams for business | Other

3 answers

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  1. T. Kujala 8,766 Reputation points
    2022-04-05T16:17:49.74+00:00

    Hi @IBN ,

    We have the same issue in our environment.

    Clearing cache is a temprary fix as you said.

    You can also ask users to disable GPU acceleration in Teams. It also helps.

    Waiting for Microsoft to get a permanent solution.

    A similar thread.

    2 people found this answer helpful.
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  2. Yuki Sun-MSFT 41,376 Reputation points Moderator
    2022-04-06T06:04:46.5+00:00

    Hi @IBN ,

    I checked for updates in my Microsoft Teams client and noticed the latest version is now 1.5.00.9162 (64-bit).
    190396-0.jpg
    So for your situation, it's recommended to ask the users to manually check for updates as well by going to the ellipsis (...) menu next to their profile picture and selecting Check for updates, see if there would be any improvement in the latest build.

    In case the issue persists, as suggested by TKujala, please disable GPU hardware acceleration and restart Teams to check the result:
    190441-1.jpg

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    2 people found this answer helpful.
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  3. Emmanuel Chaudron 0 Reputation points
    2023-03-13T11:14:33.3833333+00:00

    Same here. This happens in the following case for us:

    • user has a Mac laptop (observed on Macbook Pro/Air 2017 or older)
    • user is not the first one to join the meeting (when they're the first one, it works)

    When somebody else shares their screen, this solves the issue for the users that had it.

    Microsoft Teams version on which it bugs: 1.6.00.1159

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