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USB modem won't connect to windows fax and scan

Anonymous
2024-12-31T18:19:39+00:00

I've tried many different ways to get this Conexant USB CX93010 modem to connect. The Device Manager says that it is working fine. It shows up in Windows Fax and Scan but I cannot select it because the choice is grayed out. Any suggestions would be helpful. When I push the SEND button it goes to the printer menu.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2025-01-01T02:23:38+00:00

    Hello, John Aupperlee

    Welcome to the Microsoft community.

    Thank you for your feedback. I understand that you are experiencing issues with your modem not working properly, here are some troubleshooting options:

    1. Check the hardware drivers

    Make sure your modem drivers are up to date:

    Open Device Manager (Win + X, select “Device Manager”).

    Locate and expand the “Modems” section, right-click on your Conexant USB CX93010 modem and select “Update Driver”.

    Select “Automatically search for newer driver software” to allow the system to automatically check for and install the latest drivers.

    1. Check Modem Settings

    Make sure the modem settings are correct:

    Right click on the modem in Device Manager and select “Properties”.

    Ensure that everything is displayed correctly in the “Modem” tab.

    If in doubt, you can run Windows' built-in troubleshooting tool by selecting the Troubleshooting tab.

    1. Check the fax settings

    Make sure the fax settings are configured correctly:

    Open the Control Panel and select Devices and Printers.

    Right-click on the Fax device and select Fax Settings.

    Make sure your modem is selected as the fax device.

    1. Reinstall and configure Windows Fax Services

    Reinstall and reconfigure the Windows Fax and Scan service:

    Open the Control Panel and select Programs.

    Select Enable or Disable Windows Features.

    Locate and ensure that the Fax and Scan feature is selected and restart your computer to apply the changes.

    1. Configuring Windows Fax and Scan

    Make sure the Windows Fax and Scan settings are correct:

    Open Windows Fax and Scan.

    On the toolbar, select Tools -> Fax Settings.

    Check the Sending tab to make sure your modem is selected. If not, add and check it.

    1. Check the modem port configuration

    Make sure the modem port is configured correctly:

    Open Device Manager and expand “Ports (COM and LPT)”.

    Find the port associated with your modem, right-click on it and select Properties.

    In the “Port Settings” tab, make sure the settings match the modem's requirements.

    1. Test the fax function

    Try to test the modem through other fax software to make sure there are no problems with the hardware.

    Check the log files for Windows Fax and Scan for more troubleshooting information.

    If the problem persists, check the modem manufacturer's support website for specific firmware updates or drivers. Contact the modem manufacturer's technical support for further assistance.

    I look forward to your feedback.

    Happy holidays and happy new year!!

    Best Regards,

    Aaron| Microsoft Community Support Specialist

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