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My laptop was showing that my pin is not available, I must set my pin, I went to restart and shift keys, but there was no command prompt on advance settings and on start up setting when I press the F6 or number 6 it was taking me back from the scratch again, now there is a command prompt that is appearing with this commands
EFI shell vession 2.50 (current running)
Device mapping table:
Fs0 :Hard disk - Alias hd8b65535a1 b1k0
And some b1k0 to b1k4 with commands and it says A1ias (null) to all
Then it says
Press ESC in 1 second to skip startup.nsh,any other key to continue
Shell>_
When I press the ESC there is no reaction nothing is happening
Anyone please assist
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Dear Simon Veli Siwela
I'm glad your issue has been resolved and you can mark it as answered by clicking YES in the bottom left corner or Advanced Tools while logged into your account. This will help other members of the community to refer to when they encounter this issue. This is important to me as well, thank you for your help!
Aaron
Answer accepted by question author
Hello, Simon Veli Siwela
Welcome to the Microsoft community.
Thank you for your feedback. I understand that you are experiencing problems with Pin, I need to confirm your issue, can you access the command prompt now? You can also take a picture of your command prompt error and send it to me. Here are some troubleshooting options:
On the lock screen, hold down the Shift key and restart your computer from the bottom right corner of the screen.
Your system will reboot to a special boot options menu. From there, select Troubleshooting > Advanced Options > Command Prompt.
In the Command Prompt window, type and press Enter. regedit
In the Registry Editor, select HKEY_LOCAL_MACHINE, then go to the File menu and select Load Hive.
Locate the drive where the operating system is installed (usually C:) and navigate to Windows\System32\config.
Select the file named SAM and click Open.
In the dialog box that appears, name the file (for example, REM_SAM).
Navigate to HKEY_LOCAL_MACHINE\REM_SAM\SAM\Domains\Accounts\Users\000001F4, and then double-click on the string named F. In the table that opens, locate the number 11 (first column, eighth row), click to its right, press Backspace to delete 11, and then type 10 in its place.
Close the Registry Editor by typing in the Command Prompt window and restart the computer normally. exit
How to: Perform a Custom Installation of Windows 11 and Windows 10 - Microsoft Community
For file backup, you can refer to the following link:
Rescue Files when Windows Won't Start - Microsoft Community
I look forward to your feedback which will help me to locate your problem.
Best Regards,
Aaron| Microsoft Community Support Specialist
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Thank you Aaron, for your advice and assistance, the matter is resolved now🙏🏾
