JBL Quantum 610 Wireless (with dongle) not present anymore and can't set it as default in the sound devices list trough the windows bar

I tried again,

Opened quantum engine, reset to factory settings, removed the usb dongle, deleted everything related to JBL Quantum on my computer, restarted my computer, put the usb dongle back in and SKIP installing the quantum engine again. This way i can use the headset like i wanted.

They’re working on a new quantum engine software they said to me so untill then i won’t install it.

I have the same problem..

Hello

I have the exact same problem with my JBL Quantum 810

look at my topic:

Audioproblemen in Windows oplossen - Microsoft Community

I've sent the headset back to JBL but I haven't heard from them in 2 weeks..

I tried every other solution but always the same problem.

I tried with a Steelseries wireless headset and that gives no problem at all..

Hi Seatwo

Welcome to the Microsoft Community

Learn about the issues with the JBL Quantum 610

Check your connections:

Make sure the receiver is properly connected to the USB port and the headphones are turned on.

Update your drivers:

Outdated or missing drivers can cause problems. To update your drivers:

1. Press Win + X and select Device Manager.
2. Expand the Sound, video and game controllers section.
3. Right-click your JBL Quantum 610 and select Update driver.
4. Select Search automatically for updated driver software.

If the device is not listed, try:

1. Disconnect and reconnect the receiver.
2. Restart your computer.

Reinstall your drivers:

If the update doesn't work, try reinstalling the driver:

1. In Device Manager, right-click the JBL Quantum 610 and select Uninstall device.
2. Disconnect the receiver and restart your computer.
3. Reconnect the receiver and let Windows automatically reinstall the driver.

Check your sound settings:

1. Right-click the sound icon on the taskbar and select Open Sound Settings.
2. Under Output, make sure JBL Quantum 610 is selected as the default device. If it is not listed, proceed to the next step.

To show disabled devices:

1. Right-click the sound icon on the taskbar and select Sound.
2. In the Playback tab, right-click an empty space and make sure Show disabled devices and Show disconnected devices are checked.
3. If JBL Quantum 610 appears, right-click it and select Enable.
4. Right-click again and select Set as Default Device.

To troubleshoot hardware and devices:

1. Press Win + I to open Settings.
2. Go to Update & Security > Troubleshoot.
3. Select Hardware and Devices and run the troubleshooter.

To troubleshoot Bluetooth (if applicable):

If you are trying to connect via Bluetooth:

1. Make sure your headphones are in pairing mode.
2. Go to Settings > Devices > Bluetooth & other devices.
3. Make sure Bluetooth is turned on and your headphones are paired.

Firmware Update:

Visit the JBL website to see if there is a firmware update for the Quantum 610. Sometimes updating the firmware can resolve connectivity issues.

Check for system updates:

Make sure your system has the latest updates installed:

1. Go to Settings > Update & Security > Windows Update.
2. Check for updates and install any available updates.

Contact me if you need anything else.

Best wishes

Merek.Z - MSFT | Microsoft Community Support Specialist