Hi, I am Dave, I will help you with this.
Start your laptop and ensure Windows has started in the background.
1
Look at the Function keys on your keyboard, do one of them have an icon for two screens?
If one of the function keys have that icon, try pressing that key or Fn + that key to try to switch the video signal to the external screen.
2
If that does not solve the problem
Press the Windows key + P together.
Wait a couple of seconds.
Then press the down arrow on your keyboard
Press Enter, to see if that sends a video signal to the external screen.