Glad to help!
PC Randomly freezing, restarting
So I've had this build going for roughly 6 months now, and it's been the past few weeks that I've been having issue after issue without understanding the root cause.
First, I would experience intermittent freezes that would cut audio and peripheral usage off but still leave the screen display up. I have a mainly Corsair build, and I could tell that when this happened, the lights and fan speed would reset to factory settings (except the RAM sticks rgb would also be frozen). I would have to long press the power button and power back on my pc to fix this. During this, event viewer was throwing errors for chipset failure and also was unable to generate any dump files. Another notable thing was that I could game for hours on intensive games (Marvel Rivals, more on this later), but the freezes would specifically happen during lower-performing games (Factorio) and simple tasks such as web browsing or just going through system files. The PC could stay on idle for hours on end with no issue, but using it in any shape or form would inevitably trigger the freeze. After trying many, many things including GPU and motherboard driver updates, re-seating the GPU and RAM, and updating BIOS, I finally gave up and did a clean reinstall of Windows.
At first, the issue seemed solved. I went for a few days with no issues and was feeling confident. In comes the aforementioned Marvel Rivals game, which I had been having issues with alongside all of this. I experienced several "GPU crashes" during gameplay and shader compilation at launch. The developers stated in an update that the issue was with intel i9 13th and 14th gen CPUs (I have the i9 14900k, bought refurb off amazon so no warrantee unfortunately), and that the latest BIOS update should have fixed the issue for people that hadn't experienced any crashes yet. According to the post, once one crash occurs the damage has been done and it is not likely to be the same again. They did, however, also provide a link for the Intel XTU app for tuning, and said that adjusting the p-core value down 2 to 3 had also fixed the issue. I did all that and it seemed to have worked.
The next day trying to use my PC for other things is when new problems arose.
Now, at random times (again, has never happened in the many consecutive hours of gaming in Rivals, just in lower-demand tasks), my PC will go blackscreen but the audio will remain playing for a short while. Then, that will also cut out and my PC will restart (it does not power off completely, the lights and fans never go off).
During troubleshooting, I came upon a Microsoft forum answer of a similar issue that directed the use of Driver Verifier to see if any were misbehaving. When I attempted to run this, my PC restarted immediately, and would become stuck in a loop of restarting and BSOD-ing over and over until I did a Restart of Windows (not the full reinstallation). I removed the Intel tuning app after verifying that the default profiles were restored, no luck. I used a DDU to fully remove and reinstall my NVIDIA drivers in Safe Mode. Still keeps happening. I'm tempted to perform yet another clean reinstall of Windows and just live with the occasional Rivals crash versus me on edge about losing my progress on a project file or course lesson, but at this point it's doubtful that will restore everything to full functionality.
The Event Viewer errors of note are as follows:
- 7024 Service Control Manager - The Intel(R) Audio Service service terminated with the following service-specific error: The operation completed successfully.
- 7024 Service Control Manager - The Background Intelligent Transfer Service service terminated with the following service-specific error: A system shutdown is in progress.
- 16392 Bits-Client - The BITS service failed to start. Error 0x8007045B.
- 7023 Service Control Manager - The Server service terminated with the following error: A system shutdown is in progress.
- 1001 BugCheck - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffff918ffae53010, 0xfffff80442721a40, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\WINDOWS\Minidump\011425-11937-01.dmp. Report Id: c6e07d3f-2c48-4770-999b-20eed0cac23b.
Out of all of these (from my most recent restart), the BugCheck is the only common one that happens every time. I have the dump file viewable here on Drive (the permissions should allow free viewing by link holders, please let me know if there's an issue).
I have a feeling that the CPU situation could end up being the culprit, but I'm still holding out some hope before I swallow my pride and buy another. Thanks in advance to any knowledgeable parties that can help.
Here is my build:
- ASUS ROG Strix Z790-F Gaming WIFI II motherboard
- ASUS ProArt NVIDIA GeForce RTX 4060 Ti 16GB
- 2x 32GB Corsair Vengeance DDR5 6400MHz RAM sticks
- Corsair RM1000x PSU (1000W)
- Intel i9 14900k
Windows for home | Windows 11 | Performance and system failures
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3 answers
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Anonymous
2025-01-16T12:48:13+00:00 First of all, thank you for the prompt response. I rolled back the driver version to the last one I had before all of this started, so far no crashes. I will come back after a few more days of use to confirm, but a full day’s use without any surprise restarts is a world away from where I had been at for the last few weeks. Thank you again for taking the time to help! It is sincerely appreciated!
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DaveM121 877.4K Reputation points Independent Advisor2025-01-15T07:50:55+00:00 Hi, I am Dave, I will help you with this.
Your minidump file indicates it is the Nvidia drivers causing the system to crash, there is no other contributory factor listed.
If Driver Verifier is still enabled, please disable that.
I see you have already used DDU to remove the Nvidia drivers, the best option is to perform those steps again and try installing a couple of older versions of the drivers Nvidia provide around version 561 to try to find a version of the driver that is stable on your system.