Windows 11 upgrade problem with DVD drive

Dear Mike

I'm glad your issue has been resolved and the solution shared. I apologize for not getting back to you in time due to the time difference. Feel free to come to the Microsoft Community and ask questions next time you have a problem!

Aaron

Aaron

I thnk I've solved the problem. I was looking through the various USB entries in device manager and their event logs. I noticed that one entry referenced my DVD drive and said that a particular file was missing. Having checked that it was indeed missing I copied it from another PC and put it into the windows driver folder and the DVD now works. So success!

Thanks for your suggestions anyway.

Mike

Thanks Aaron for the reply. I've done most of those things without succes( I haven't yet tried the regedit suggestion which I will do). I had a look at the Device Properties log on the Device Manager and found the entry pictured below. Looking at various sites on the net one suggestion seemed to be that the "confusion" might be to do with the USB root hub and that it should be uninstalled. If I do this and restart the computer will the root hub be automatically reinstalled? I don't want to go down this route and find myself in a worse position than I am now!

I'd be grateful for any further thoughts.

Happy New Year!

Mike

Hello, MikePhillips9

Welcome to the Microsoft community.

Thank you for your feedback.The issue of your Dell DW316 DVD drive not working properly after Windows 11 upgrade may be due to driver compatibility or system setup issues. Here are some troubleshooting options:

1. Check the drive and connections

Check the physical connections:

Make sure the USB connection between the DVD drive and your computer is good.

Try using different USB ports, especially those connected directly to the motherboard instead of the front panel.

2. Update or reinstall the drivers

Open Device Manager:

Press Windows + X and select “Device Manager”.

Locate the DVD drive:

Under “DVD/CD-ROM Drives”, locate your Dell DW316 drive. It may display a yellow exclamation mark, indicating a problem.

Update the driver:

Right-click on the DVD drive and select “Update Driver”.

Select “Automatically search for updated driver software” to have the system find and install the driver automatically.

Install the driver manually:

If automatic updates do not resolve the issue, visit the official Dell support page.

Enter your device model number (DW316), download the latest driver and install it manually.

Uninstall and reinstall the driver:

Right-click on the DVD drive and select “Uninstall Device”.

Once the uninstallation is complete, disconnect the DVD drive and remove it from the Device Manager.

Reconnect the DVD drive and let Windows automatically redetect and reinstall the driver.

3. Registry Editing

Sometimes, the registry entries may affect the normal operation of your DVD drive after system upgrade. Please operate the registry carefully and backup the registry before operation.

Open Registry Editor:

Press Windows + R, type regedit and press Enter.

Navigate to the registry entry:

Access the following path:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi\Controller0

Create a new item:

Right click on Controller0 and select “New” -> “DWORD (32-bit) Value”.

Name it EnumDevice1 and set the value to 1.

Restart the computer:

Close the registry editor and restart your computer to see if the problem is solved.

Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click How to back up and restore the registry in Windows - Microsoft Support to view the article. 

4. Use third-party software

Certain third-party software can help to re-detect and install the driver.

Use driver update software:

For example, Driver Booster or Snappy Driver Installer. These tools can scan your system and automatically download and install missing or outdated drivers.

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support third-party linked sites or any support related to technology.

If none of the above methods work, it is recommended that you contact Dell Customer Support for further assistance with your specific hardware and system environment.

I look forward to your feedback.

Happy holidays and happy new year!!

Best Regards,

Aaron| Microsoft Community Support Specialist