Why Work Account Show Up on Login with Personal?

Dear Nighter

Thank you for posting in the Microsoft community.

Your issue seems to involve confusion between Microsoft Account (MSA) and Work Account (usually Azure AD or Microsoft 365 Enterprise Account) and their accidental association in login options. Here is an analysis of the issue and possible solutions:

Why do work accounts appear in the login options for personal devices?

1. Account caching and shared login status:

If you have ever logged in to a work account on this computer (even if you logged in to Teams, Outlook, or other work-related services through your browser), the browser may have cached those logins. Some of the login state (such as cookies or local storage) may still exist even after you log out of the account.

o Windows and Microsoft's ecosystem try to consolidate account information. If you sign in to a Microsoft-related service (e.g., Office 365, Skype, OneDrive) on a device, it may automatically display other related accounts (e.g., work accounts) as options**. (In your case it should be due to SKYPE)**

2. Hidden tie between work account and personal account:

If your work account and personal account share the same email address in certain scenarios (e.g., the work account has the same alias as the personal account), Microsoft's system may treat them as related accounts.

It is also possible that your work account has somehow been “registered” with Microsoft's public account system (e.g., your work IT department may have inadvertently registered your work email address as a Microsoft Account when setting up certain services).

3. Cross-account detection for browsers and devices:

If you are using a Windows operating system and are logged into a Microsoft Account (either personal or work), the system will attempt to synchronize the login information to the Edge browser or other Microsoft services.

If you use the same browser in multiple places (for example, both a corporate device and a personal device use Chrome and are signed in to the same Google account), the browser may synchronize the sign-in status, including work account information.

How to stop work accounts from appearing on personal devices?

Here are some solutions you can try to avoid work accounts from appearing in the login options:

1. Check browser cache and account information

-While you mentioned that you don't want to clear cookies, if the browser has ever logged in to a work account, clearing the associated cache and cookies is necessary.

-Steps to do this:

Open your browser settings and locate the “Privacy and Security” option. ii. Clear cookies and website data, but only for microsoft.com or related domains (it is not necessary to clear data from all websites). iii.

Ensure that you have no saved passwords for your work accounts (you can check this in your browser's password manager).

2. Check Windows system accounts

-If you are using Windows 10 or 11, check to see if you have added a work account to your system:

Open Settings > Accounts > Work or School Accounts.

If you see your work account appear here, click “Disconnect” or “Delete”.

Make sure your personal account is the only one logged in.

Open Settings > Accounts > Email & Accounts > Accounts used by other apps. Delete your business account.

Signing out of apps that already use corporate accounts, such as Skype, could be the problem.

I hope these tips help you.

Best Wish

Shawn.Z-MSFT | Microsoft Community Support Specialist

Dear Nighter

We are happy to hear from you.

You can try to clean up the residual company account information by clearing the credentials cache.

Press WIN+R and type respectively:

%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

%LocalAppData%\Microsoft\OneAuth %LocalAppData%\Microsoft\TokenBroker

%LocalAppData%\Microsoft\IdentityCache

%LocalAppData%\Packages\ Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

It will take you to the different credential storage paths, simply back up and delete them, restart your computer and it will help you to delete the credentials information in your account.

Option 2:

Press WIN+S to search for Credential Manager

to find Windows Credentials > find the credential record associated with your company account name and right click to delete it.

Best Wish

Shawn.Z-MSFT | Microsoft Community Support Specialist

Nope. I cleared everything off that laptop. Either the company is doing it behind my back (not put it pass them as they really try to make people quit with other things), there could still be something with the work laptop causing this I could not remove, or still is an M$ error in their database that needs fixing.

There is no connection whatsoever of these accounts though so still not sure why this M$ site brings them all up, on any browser or computer.

Shawn, thanks for writing.

1 - I am unable to access anything work related from home system. It is prevented. The beforementioned Skype is my personal ones, not work (they not use Skype). And it uses the browser too, so its cache gets cleared.

2 - Completely different addresses. My work address is the company domain and is everything to them.

But, before they blocked Gmail two years ago, I used to be able to log into my Gmail accounts. But never M$ on my personal emails on work computer back then. Cookies/cache all been cleared many times since. But, hmmm...

3 - My login info is different, and the only M$ things I use at home is Window$ OS, websites like microsoft.com, or Skype on browser. I do not use Edge (except for testing something) or any other tools. Nor Chrome. Firefox is my baby.

At work, we are forced to use 365, yes.

1b - Oh, I can delete cookies, and have. What I meant was I did not want someone to just reply with the classic, "did you scan for viruses and delete your browser history" bla blas. But they have been cleared, even on Edge. Even using Ccleaner. Issue happens. I got it to happen once, using my personal accounts only, on a browser using private mode. Took like an hour for it to appear.

2b - My home system does not use a M$ account, and I refuse to. Just a local account. But I did go check anyway, and nothing is there. Just local.

Now, going by 2, that could be something to look into that I would not have though. A lingering piece of data on my work system that somehow got awoken for all this to happen out of the blue (the login screen at home never used to do this until some months ago). But those browser caches are cleared too. However, company overbearing security could be preventing me from deleting something. But maybe they can not stop a browser refresh???

Let me see what I can do with the work laptop. You gave me a lead to follow. I will keep you posted.

Thank you.

I got some screenshots for examples. This is not browser cookies that I can see, as clearing them and cache not helped. I used M$ Edge, even in private mode, and after a few hours, my work account shows up.

My personal and work accounts have no connection, so how on Earth is it showing up on my M$ personal accounts which have zero on my name/etc?

I will click "reply" on this page and it takes me to login.

YES I SPELLED ACCOUNT WRONG AND NOT GOING TO CHANGE IT!!

I keep clicking "forget" and it goes away until I have to log in again.

It has something to do on the server side as I ruled out my home system.