Share via

My HP Envy x360 laptop won't allow me to factory reset and I'm locked out of my windows 10 account.

Anonymous
2025-01-26T18:27:29+00:00

My HP Envy x360 laptop computer stopped letting me use my fingerprint to access it and I don't remember any password, pin, security questions etc. I have tried everything to get into the windows program but absolutely nothing works! Super frustrating because I am a college student and have an assignment due TODAY unfortunately. My laptop doesn't have a disk drive, I don't have a usb flash, and the factory reset isn't working. I've tried the usual method of going through "trouble shoot", and "reset this PC, but nothing works, it just keeps either kicking me out back to the menu, or giving me a message saying it was unable to do it for whatever reason. I'm stuck and can't seem to get anything but dead ends no matter what I try doing. Please help! Thank you so much!

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. EmilyS726 227.9K Reputation points Independent Advisor
    2025-01-26T19:00:06+00:00

    Hello Christina,

    I am afraid you will have to do a clean install. Even if you want to repair it, you need to make a boot drive anyway, then might as well to use it for a clean install. At this point, I don't think you can avoid not getting a flash drive.

    To perform a clean installation of Windows 10 using the Windows Media Creation Tool. You do need to get access to another computer so you can download the Windows installation files into a flash drive, then use the flash drive to help your computer. Hopefully you have a spare computer, or you can have friend or family help you.

    The following steps should be done on a working Windows computer:

    Download the Windows Media Creation Tool from Microsoft's official website. https://www.microsoft.com/software-download/win...

    Run the tool and select "Create installation media for another PC."

    Choose your language, edition, and architecture (32 or 64-bit) and select "Next."

    Choose "USB flash drive" as the media to use for the installation and select "Next."

    Connect a USB flash drive with at least 8 GB of free space to your computer.

    Select the USB flash drive you want to use, and then select "Next."

    The tool will then download the required files and create the installation media.

    =====================================================

    Now these steps will  be done on your problematic computer:

    Go to the computer's BIOS boot menu to have it boot from the USB drive.

    Follow the on-screen instructions to install Windows 10, making sure to choose "Custom install" and select the option to delete all existing partitions.

    Once the installation is complete, you'll have a clean installation of Windows 10 on your computer.

    2 people found this answer helpful.
    0 comments