W11 V24H2 Update and Xerox Duplex Combo Scanner

Here is what fixed this issue for me:

Go to Add/Remove programs and uninstall all of the Visioneer stuff and all of the Xerox driver stuff.

Go to the Xerox support site and only download the Driver pack. Its a file starting with XDCS....

Install that driver pack and nothing else. "You need this because the updater won't work without a scanner"

On the Xerox site, you'll see a section labeled "Visioneer Update"

Click the red button in that section that reads "Update For Windows"

It will download and unpack an exe that runs and provides a list of components to update.

Follow the installer and be sure to at least select "Onetouch software and Drivers from the list"

Should work when you are done. It seems that the version of the Visioneer software you get through the updater 'hooks' the scanner driver correctly and the Visioneer software that you can download from the support site directly does not.

Hope this helps someone, was rather annoying figuring this out.

Is the 1touch software working? I have a user who's scanner driver is working as Acrobat or Windows Scan both work but the 1touch software isn't working.

I got tech support from Xerox to log into my computer, install the latest driver, and now the scanner is back up and running.

Thank

Dear JackHuerkamp

Thank you for posting in the Microsoft community.

After the Windows 11 version 24H2 update, hardware devices such as your Xerox Duplex Combo Scanner may experience driver compatibility issues. This is usually caused by a new Windows version being incompatible with older drivers or software, but you can take the following steps to resolve the issue:

1: Check if the latest drivers and software are compatible with the W11 24H2

1. Visit the official Xerox website:

Go to the Xerox Support page to access the latest drivers and software for the Xerox Duplex Combo Scanner.

Make sure that the downloaded driver explicitly supports Windows 11 and the latest version (24H2).

www.xeroxscanners.com

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

2. Confirm compatibility:

Check that the latest drivers have been released in the last few months

(especially for 24H2).

If the official website does not provide support for the latest version of Windows 11, please try to contact Xerox support to check if there is a Beta version or an update coming soon.

3.Testing Windows built-in scanner support

Sometimes third-party drivers and software may not be compatible, but the scanning capabilities that come with Windows will still work. Here's how to test the underlying connection:

1. Press Win + S, search for Scanning and open the Windows Scanning application.
2. Select your scanner (make sure the PC recognizes the device).
3. If the scanner is found but does not work properly, continue with the next steps to resolve the issue.

4.Thoroughly clean and reinstall old drivers

Windows updates may result in old drivers not being completely uninstalled, which may interfere with the installation of new drivers. Below are the steps to clean up:

1. Uninstall the old drivers:

Press Win + X and select Device Manager. o Expand Image Acquisition Devices or Universal Serial Bus.

Expand Image Acquisition Devices or Universal Serial Bus Devices.

Right-click on the Xerox Scanner device and select Uninstall Device.

If there is an option, check Remove driver software for this device.

If the device is not listed, see Universal Serial Bus Controllers and Unknown Devices.

3. Reinstall the new driver:

Install the latest driver officially downloaded from Xerox.

After completing the installation, restart the computer.

5.Checking the Windows Image Acquisition (WIA) service

The scanner relies on the Windows Image Acquisition Service (WIA). If this service is not enabled or there is a problem, the scanner may not function.

1. Enable the WIA service:

Press Win + R, type services.msc and press Enter.

Locate the Windows Image Acquisition (WIA) service, right-click and select Properties.

Set the Startup Type to Automatic.

If the service is not running, click the Start button.

2. Check the related services:

Make sure the following services are running at the same time:

Shell Hardware Detection

Plug and Play

RPC (Remote Procedure Call)

6.Checking the hardware connections

The scanner may not function properly due to a hardware connection problem. Please confirm:

1. USB cable and port: make sure the scanner's USB cable is not damaged and try replacing the USB socket.
2. Power check: verify that the scanner's power supply is properly connected and that there are no power failures.

Summary

1. Make sure to download the latest compatible driver from the official Xerox website.
2. If the driver still does not work, clean up the old driver, enable WIA service and reinstall it.
3. Check if Windows update triggers device compatibility issues and try to restore or use generic drivers.

If the problem persists, try contacting Xerox Technical Support and ask them if there is a Beta driver or solution that is compatible with Windows 11 24H2. We hope this helps you get your scanner back to functioning properly

Best Wish

Shawn.Z-MSFT | Microsoft Community Support Specialist