Computer keeps freezing and I cant shut down or restart without holding down the power button manually

Its now happened 8 freaking times now, three of them were today!

So, its been two days since I last replied and no one of your suggestions your suggestions worked. What I have learned is that if my pc is not shut down for more then a day, it has a seizure. And if I save anything during the moment where **** gets corrupted, those files are lost forever.

I know someone will probably reply "just dont put your computer to sleep anymore", and that would solve the problem...temporarily. The thing is that Ive regularly put my computer to sleep over shutting it down and these seizures have been a recent phenomena. Heck, the whole "if my pc is not shut down for more then a day, it has a seizure" is not even consistent! Because a few hours ago, I restarted my pc because of Norton. But apparently that doesnt count because it had a seizure just moments before typing this.

This is what the even log said around the time **** hit the fan

Error 6008. Not sure what that means

Update: Ive gone through 4 and I have not gotten any sort of pop window or anything would tell me the results of the ram check. But from what I saw on the windows memory screen, it said that no faults could be found.

As for drivers that need updating, the only one device my pc has that I assume would needs an driver update is my gpu, but given the last reasons I had to update it, I cant imagine updating it now would fix anything

Hello，Kenneth Lopez1

Welcome to posting in the Microsoft Community.

I understand your distress very well, the anomaly of the system freezing up for no apparent reason is indeed worrisome, and there is some very valuable information from your current description.

From the information you have provided, the problem is mainly characterized by random computer seizures and failure to reboot properly. Additionally, the problems include blue screen errors and instances where the computer will not return to normal until after a reboot by unplugging a second hard disk. It is possible that the following problems exist:

1- Hard disk or storage device issues: You mentioned that the computer could not boot up properly until after unplugging the second internal hard disk, which may indicate that this hard disk has failed or some files or partitions in the hard disk have been corrupted, interfering with the system's boot process. Hard disk anomalies may also cause the system to freeze during operation, such as when loading or reading or writing data.

2- BIOS setup or hardware compatibility issues: Since the problem involves your hard disk and the blue screen, the two hard disks you mentioned may be competing during system initialization or there may be incompatible configurations (especially in case of multiple hard disk partitions and boot sequences are concerned).

3- Software issues: the jamming phenomenon occurs in different usage scenarios, including gaming, painting and idle states, indicating that it is not a problem caused by a specific program. The problem is more likely to be system-level, such as the result of an unstable driver, a corrupted system file, or an occasional error in the hardware (e.g. memory or motherboard).

We need to do a simple test on the hardware and the system as a whole, they aim to locate the root cause of the system freezing problem, during the process if you have any findings or details feel free to reply to let me know, this will be the direction for our next step.

1. When did the problem occur?

• How long ago did the problem occur, and did you perform any changes such as system updates, deleting or adding specific process applications, BIOS updates, etc. before the problem occurred?

2. Check the system logs

• Check the logs in Event Viewer: Use “Win+X” shortcut to select “Event Viewer”, expand “Windows Logs” and check the different tabs under each list. Check the different tabs under each list to see if there are any errors near the point in time when each system freeze occurs, you can take a screenshot and share it with me.
• To check blue screen logs: Left click on “Start” - “Settings” - Left menu bar click on “System” - “System Information” - “Windows Logs”. “System Information” - ‘Advanced System Settings’ - In the ‘Startup and Repair’ option box, click on “Settings” - Adjust ‘Write Error Message’ to ‘Memory Dump’ - Click ‘OK’. “OK”, then when the BSOD error occurs again, the system will automatically collect the error message and store it in the Minidump folder under C drive, you can share this file with me via netdisk.

3. Testing and repairing the hard disk

• Check the health of the hard disk: Use a specialized hard disk testing tool (e.g. CrystalDiskInfo) to check the health information of the second hard disk. If you see “warning” or “error” status (e.g. bad sectors), it is advisable to back up your data as soon as possible and consider replacing the hard disk.
• Switch Boot Order: Set the system's boot drive to your primary drive in the BIOS to ensure that the problem is not caused by an incorrect boot drive order.
• Disconnect the hard disk for testing: Temporarily disconnect the second hard disk and observe whether it will be stuck in the case of a single hard disk to confirm whether the problem is related to the hard disk.

4. Check the RAM

(1) Tap Windows+R, type MdSched and tap Enter to open the Memory Diagnostic Tool.

(2) Tap Reboot Now and check the problem

(3) Follow the prompts to check, wait for it to complete, and check the report to see if the problem is detected.

5. Update Drivers

• Please make sure that the graphics card, chipset, storage controller and other key drivers are the latest versions, which can be downloaded through the motherboard's official website or the graphics card brand's official website. Especially graphics card driver issues may affect the performance of the game.

You can start by performing the above steps and share more details and updates with me, I need to further confirm the possible causes based on the information you provided, you are welcome to communicate with me anytime, wish you all the best!

Best Regards，

Rota|Microsoft Community Support Specialist

I should clarify Ive only gotten a blue screen once during these computer seizures, and that was the first time its happened. The other three (four as of typing this) did not involve any bsod happening after powering the computer down manually. I was also going to bring up the second drive's age (I got it for Christmas and installed it 2 weeks ago), but I realize that just because a device may be new, doesn't mean its immune from being faulty. I should also clarify that my main c drive is not a ****. Its an SSD thats screwed directly into the motherboard. Moving onto answer your questions.

1) The first case of this happening happened last Monday. A mini result of that which Ive failed to mention was a "Activate Windows" watermark appearing at the bottom right corner of my screen, something which I was unable to get rid of until Wednesday when I refreshed my pc. Coincidentally, the 2nd and 3rd 'seizures' happened the following day. Im starting to wonder if that refresh is what caused these issues (aint that great? You solve one problem that ends up causing another problem)

2) This is what I got when I went to the Event Viewer....holy ****

Ive scrolled all the way down and it goes all the way down to 11AM today, well beyond when my computer has a seizure (I had it in sleep mode during that time frame. Its something I normally do and have not had any issues up till now)

3) This is what CrystalDiskInfo said about both my internal drives

As you can see both are doing good! Note: the third one that reads as caution is one my external drives.

Regarding the Ram, I have not done that yet and will do that later tonight after Ive gotten some of my school work out of the way. However, I can comment that while trying to put in my second internal drive, I accidentally damaged one of the existing four ram sticks I have by putting them into my motherboard in the incorrect order. I have gotten two new ones so at this moment, Im using 2 new ram sticks and 2 of my existing ones; two of the three that didnt get damaged. However, Im not willing to entirely rule them out as a possible cause as well. I'll replay as soon as Ive done mehtod 4. As well as method 5

Hello，Kenneth Lopez1

Welcome to posting in the Microsoft Community.

I understand your distress very well, the anomaly of the system freezing up for no apparent reason is indeed worrisome, and there is some very valuable information from your current description.

From the information you have provided, the problem is mainly characterized by random computer seizures and failure to reboot properly. Additionally, the problems include blue screen errors and instances where the computer will not return to normal until after a reboot by unplugging a second hard disk. It is possible that the following problems exist:

1- Hard disk or storage device issues: You mentioned that the computer could not boot up properly until after unplugging the second internal hard disk, which may indicate that this hard disk has failed or some files or partitions in the hard disk have been corrupted, interfering with the system's boot process. Hard disk anomalies may also cause the system to freeze during operation, such as when loading or reading or writing data.

2- BIOS setup or hardware compatibility issues: Since the problem involves your hard disk and the blue screen, the two hard disks you mentioned may be competing during system initialization or there may be incompatible configurations (especially in case of multiple hard disk partitions and boot sequences are concerned).

3- Software issues: the jamming phenomenon occurs in different usage scenarios, including gaming, painting and idle states, indicating that it is not a problem caused by a specific program. The problem is more likely to be system-level, such as the result of an unstable driver, a corrupted system file, or an occasional error in the hardware (e.g. memory or motherboard).

We need to do a simple test on the hardware and the system as a whole, they aim to locate the root cause of the system freezing problem, during the process if you have any findings or details feel free to reply to let me know, this will be the direction for our next step.

1. When did the problem occur?

• How long ago did the problem occur, and did you perform any changes such as system updates, deleting or adding specific process applications, BIOS updates, etc. before the problem occurred?

2. Check the system logs

• Check the logs in Event Viewer: Use “Win+X” shortcut to select “Event Viewer”, expand “Windows Logs” and check the different tabs under each list. Check the different tabs under each list to see if there are any errors near the point in time when each system freeze occurs, you can take a screenshot and share it with me.
• To check blue screen logs: Left click on “Start” - “Settings” - Left menu bar click on “System” - “System Information” - “Windows Logs”. “System Information” - ‘Advanced System Settings’ - In the ‘Startup and Repair’ option box, click on “Settings” - Adjust ‘Write Error Message’ to ‘Memory Dump’ - Click ‘OK’. “OK”, then when the BSOD error occurs again, the system will automatically collect the error message and store it in the Minidump folder under C drive, you can share this file with me via netdisk.

3. Testing and repairing the hard disk

• Check the health of the hard disk: Use a specialized hard disk testing tool (e.g. CrystalDiskInfo) to check the health information of the second hard disk. If you see “warning” or “error” status (e.g. bad sectors), it is advisable to back up your data as soon as possible and consider replacing the hard disk.
• Switch Boot Order: Set the system's boot drive to your primary drive in the BIOS to ensure that the problem is not caused by an incorrect boot drive order.
• Disconnect the hard disk for testing: Temporarily disconnect the second hard disk and observe whether it will be stuck in the case of a single hard disk to confirm whether the problem is related to the hard disk.

4. Check the RAM

(1) Tap Windows+R, type MdSched and tap Enter to open the Memory Diagnostic Tool.

(2) Tap Reboot Now and check the problem

(3) Follow the prompts to check, wait for it to complete, and check the report to see if the problem is detected.

5. Update Drivers

• Please make sure that the graphics card, chipset, storage controller and other key drivers are the latest versions, which can be downloaded through the motherboard's official website or the graphics card brand's official website. Especially graphics card driver issues may affect the performance of the game.

You can start by performing the above steps and share more details and updates with me, I need to further confirm the possible causes based on the information you provided, you are welcome to communicate with me anytime, wish you all the best!

Best Regards，

Rota|Microsoft Community Support Specialist