Hello, Eliana Reynolds
Welcome to the Microsoft community.
Thank you for your feedback. I understand that you are experiencing a problem with the backlight not being able to be turned off, here are some troubleshooting options:
- Try a clean start
Press Windos+R and type :
msconfig
Click on “Services” above, and check the “Hide all Microsoft services” box below. Be sure to check this box, or else disabling some Microsoft services may cause serious problems such as not being able to turn on the computer. Click “Disable All”. Click “Startup” at the top, click “Open Task Manager”, click “Startup” at the top of the Task Manager (Working Administrator), right click on each of them. Right-click on each item whose “Status” is “Started” and select “Disable”.
After booting, open Task Manager and make sure there are no non-Microsoft processes. See if it returns to normal.
If it is normal, you can open the disabled services one by one, the daily use of software, etc., to see if there is a cause of the anomaly.
How to perform a clean boot in Windows - Microsoft Support
Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem.
These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get you back on track.
- Control the backlight directly via shortcut keys
Try to turn off the breathing light by key combination
Most keyboards that support backlighting can switch modes via Fn + function keys, for example:
**Fn + F4**: Dell/Lenovo/HP common backlight adjustment key
**Fn + Spacebar**: some Thunderbird/Asus keyboards
**Fn + Arrow keys** (↑↓ adjust brightness, →← switch mode)
If the keyboard does not respond, check whether you need to install the keyboard driver (e.g. Logitech G HUB, ThunderCloud 3, etc.).
- System-level power and driver settings
Disable keyboard power saving mode
Right-click Start Menu → Device Manager → Expand Keyboard → Right-click Keyboard Devices → Properties → Power Management → Uncheck “Allow computer to turn off this device to save power” → OK.
Update/Rollback Keyboard Driver
Right-click the keyboard in Device Manager → Update Driver → Search for updates automatically.
If the problem appears after the update, select Rollback Driver → Restore to old version.
- Reset keyboard firmware (for external keyboards)
Disconnect the keyboard USB cable → Press and hold down the keyboard ESC + F1 + F4 (different key combinations for different brands) for 10 seconds → Reconnect.
Refer to the keyboard manual to perform Factory Reset.
If none of the above methods work, you need to contact the keyboard manufacturer's technical support to confirm whether it is a hardware failure.
I look forward to your feedback.
Best Regards,
Aaron| Microsoft Community Support Specialist