Hello, I'm Estrella, and I'm here to assist you. I understand that this situation has been challenging for you. I'll do my best to help.
- If you're using a VPN or Third-party antivirus program, try temporarily uninstalling it to see if the problem goes away.
- Try resetting the MS store cache.
Press Windows + R then copy and paste 'wsreset.exe -i' (without the quotes)
Hit Ok, wait 10 seconds then try to check again.
- Try uninstalling and reinstalling the Windows Store.
Press Windows Key + X and choose Windows PowerShell (Admin). Copy and paste the command below and hit Enter.
Get-AppxPackage -Name "Microsoft.WindowsStore" | Remove-AppxPackage
Note: Please complete the process before proceeding.
After that, reinstall the Windows Store. Press Windows Key + X and choose Windows PowerShell (Admin). Copy and paste the command below, then hit Enter.
Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
Wait 2 minutes, then reboot your computer and try again.