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Updating graphic drivers caused BSODs and game crashes, reverting didn't fix it.

Anonymous
2025-02-08T05:17:44+00:00

Heya

A while back I updated my graphics drivers for my RTX3050 and my pc started BSODing and my games were crashing a lot. Before I got to test after the update I went on holiday so when I came back my first thought wasn't to roll back the driver. After updating Windows, many drivers, even my bios, I finally remembered that I updated my graphics drivers so I rolled back to an older version (not the same older version, I know I reverted to slightly older than the one I previously had).

I check the causes of my BSODs every time yet they are quite varied. Even before I rolled back my BSODs were quite varied and were different errors almost every time. Only recently have my BSODs been slightly consistent, with ntkrnlmp.exe being the module listed in WinDbg. Usually it's a SYSTEM_SERVICE_EXCEPTION but there are many others I have gotten. I tried properly searching for the real culprit of the crashes but after doing a few commands in WinDbg I didn't get any meaningful information that tutorials assume I'd be receiving.

First, should I try finding the exact, stable, graphics driver version that I had? This may just be a very unlucky coincidence that the older and newer are bad.

Second, How do I properly find the true culprit of my BSODs (and perhaps game crashes but that depends on the game)?

Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 878.4K Reputation points Independent Advisor
    2025-02-08T11:03:44+00:00

    If you have any problems booting with Verifier enabled, you should be able to use those two commands I provided to disable Driver Verifier to get back into Windows.

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  2. Anonymous
    2025-02-08T11:01:26+00:00

    I was unable to use boot with driver verifier last time I tried (before I updated my bios I believe). Are there any configurations you would recommend that wouldn't result in windows not booting?

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  3. DaveM121 878.4K Reputation points Independent Advisor
    2025-02-08T10:38:14+00:00

    Your minidump files all indicate different generic errors, nothing specific and your graphics drivers are not listed as a contributory problem.

    To try to force Windows to show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

    Before you run Driver Verifier, please create a new System Restore Point

    https://answers.microsoft.com/en-us/windows/for...

    Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

    Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

    Upon restart, press 4 to enter Safe Mode

    Open Command Prompt as Administrator and run these two commands, then restart your PC.

    verifier /reset

    verifier /bootmode resetonbootfail

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  4. Anonymous
    2025-02-08T10:33:34+00:00

    Heya,

    https://drive.google.com/file/d/1q5n2naZGsvrVXY6yc6ZtF9KQIcsenyMP/view?usp=sharing

    It's the last 5, I'm sure I BSODed more than that, I suppose it auto deletes older ones.

    Can you give me a source or two as to how to do a deeper analysis myself? Teach me how to fish rather than just giving me the fish?

    Kind regards.

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  5. DaveM121 878.4K Reputation points Independent Advisor
    2025-02-08T08:49:55+00:00

    Hi, I am Dave, I will help you with this.

    Please upload any minidump files you have, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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