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Child Account Can Sign In but Device Is Not Listed in Family Safety

Anonymous
2025-02-09T10:57:01+00:00

I have added my child account to Microsoft Family Safety, and he can succesfully sign in to him device. However the device does not appear in the Family Safety app or on the Microsoft Family website.

Windows for home | Windows 11 | Family and online safety

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-02-17T13:13:58+00:00

    I have this same issue.

    I created an account for my son - birthday correct as 2016

    The account is created and exists.

    I logged into his account in standard user

    The account shows logged in

    If I go to his account on account.microsoft.com I see the device attached.

    If I go to my account I see his account as child account but no linked devices.

    Tried restarting the computer and renaming the device from my account.

    Issue persists.

    3 people found this answer helpful.
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  2. Anonymous
    2025-03-05T18:07:51+00:00

    I have the same issue....

    1 person found this answer helpful.
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  3. John Jefferson Doyon 67,030 Reputation points Independent Advisor
    2025-02-09T11:44:40+00:00

    Hi! I'm John, a fellow Microsoft user like you.

    I understand your frustration. I'm here to help you with this. Just to check, does the issue persist even after restarting the computer? Then signing out and signing in to the Microsoft Family website after?

    If issue persists, it usually means it hasn't been properly linked to the child account within the Family Safety settings. You need to ensure the child signs in with their account on the device to register it under Family Safety. If the device isn't listed, you may need to manually add it by going to Settings > Accounts > Family & other users on the device, selecting the child account, and allowing access. "Connect devices in Family Safety" https://support.microsoft.com/en-us/account-bil... and expand "Windows devices" section.

    If the issue persists, please provide more details by answering my questions.

    Click "Reply" below to let me know.

    Regards,

    John J.D.

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