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BSOD Caused by driver ntoskrnl.exe

Anonymous
2025-02-21T03:26:18+00:00

Hello,

So I recently built a computer:

OS Name Microsoft Windows 11 Pro

Version 10.0.26100 Build 26100

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Manufacturer Gigabyte Technology Co., Ltd.

System Model B650 AORUS ELITE AX ICE

System Type x64-based PC

System SKU Default string

Processor AMD Ryzen 9 7900X 12-Core Processor, 4701 Mhz, 12 Core(s), 24 Logical Processor(s)

BIOS Version/Date American Megatrends International, LLC. F33a, 2025-02-07

SMBIOS Version 3.7

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer Gigabyte Technology Co., Ltd.

BaseBoard Product B650 AORUS ELITE AX ICE

Installed Physical Memory (RAM) 64.0 GB

and I am getting random BSOD that all have the ntoskrnl.exe as the driver and ntoskrnl.exe+4b8460 as the address.

I have updated my drivers updated the bios, did a memtest86 no errors did DISM /online /cleanup-image /restorehealth followed by a sfc /scannow and nothing. I am running out of options on how to fix or why this is happening. My only other thought is do a complete reinstall of windows.

The bsod:

0x00000133 0000000000000001 0000000000001e00 fffff8037b7833a0 0000000000000000 ntoskrnl.exe ntoskrnl.exe+4b8460 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 10.0.26100.3194 (WinBuild.160101.0800) x64 ntoskrnl.exe+4b8460 (This one didnt give a reason like the others.)

ATTEMPTED_WRITE_TO_READONLY_MEMORY 0x000000be fffff8045d7ba608 090000015d3f6121 ffff888646d66440 000000000000000b dxgkrnl.sys dxgkrnl.sys+1da608 DirectX Graphics Kernel Microsoft® Windows® Operating System Microsoft Corporation 10.0.26100.3037 (WinBuild.160101.0800) x64 ntoskrnl.exe+4b8460

SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000c000001d fffff804df2cc0cd fffff804716098d0 0000000000000000 ntoskrnl.exe ntoskrnl.exe+4b8460 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 10.0.26100.3194 (WinBuild.160101.0800) x64 ntoskrnl.exe+4b8460

IRQL_NOT_LESS_OR_EQUAL 0x0000000a 0000000000000000 00000000000000ff 00000000000000c4 fffff806c1348deb ntoskrnl.exe ntoskrnl.exe+4b8460 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 10.0.26100.3194 (WinBuild.160101.0800) x64 ntoskrnl.exe+4b8460

APC_INDEX_MISMATCH 0x00000001 00007ffc5b5c8fb4 0000000000000000 00000000ffff0000 ffffa5843e54f4e0 ntoskrnl.exe ntoskrnl.exe+4b8460 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 10.0.26100.3194 (WinBuild.160101.0800) x64 ntoskrnl.exe+4b8460

Any help would be appreciated

Windows for home | Windows 11 | Performance and system failures

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  1. Thileep Kumar 4,190 Reputation points Independent Advisor
    2025-02-23T04:33:44+00:00

    The dump files indicate that the crash involves steamwebhelper.exe and Npfs.sys. To resolve this issue, please try the following steps

    #Step 1: Verify Steam Installation

    Follow the instructions in this guide: https://help.steampowered.com/en/faqs/view/0C48...

    #Step 2: Run the SFC and DISM scans

    https://support.microsoft.com/en-us/windows/usi...

    After completing these steps, please restart your PC and check if the issue persists. Let us know if you need further assistance.

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  2. Anonymous
    2025-02-22T21:11:48+00:00

    I did what you told me to computer ran fine for a bit but has crashed some more.

    Here is the link to the new minidump files: https://drive.google.com/drive/folders/14J8aTp-\_LCpRELq9q5OfhUkQYHUfe-4q?usp=sharing

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  3. Thileep Kumar 4,190 Reputation points Independent Advisor
    2025-02-22T06:48:14+00:00

    Thank you for providing the dump files. The analysis indicates two errors "AuthenticAMD.sys", which is linked to your AMD chipset driver and is causing system crashes, and "dxgkrnl.sys", which is related to your graphics driver. To resolve this issue

    #1. Visit the support page for your PC or motherboard on the manufacturer’s website, download, and install the recommended version of the AMD chipset drivers.

    #2. Use the widely available DDU (Display Driver Uninstaller) tool to completely remove the current graphics driver, then install the latest version.

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  4. Anonymous
    2025-02-22T00:09:33+00:00

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  5. Thileep Kumar 4,190 Reputation points Independent Advisor
    2025-02-21T04:57:52+00:00

    Hi, I'm Thileep K, and I'm happy to assist you!

    Could you check if your computer is generating any minidump files?

    1. Open File Explorer and navigate to:

    C:\Windows\Minidump

    1. If you find any .dmp files, please zip them.
    2. Upload the zipped file to Google Drive, OneDrive, Dropbox, or any file-sharing site.
    3. Share the link here so I can analyze the files.

    Once I have the minidumps, I'll review them to identify what might be causing the crashes.

    For more details on sharing crash dumps, you can refer to this thread:

    https://answers.microsoft.com/thread/5b11c5c7-5...

    Best regards,

    Thileep K

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