Acer Nitro and Windows 11 24H2 upgrade experience and solution for Error: 0x80070002 and Undoing Changes Made to Your Computer (spoiler: it was an Acer software who was failing upgrade)

Hello, Acer owners!

A little over 2 months ago, I got a Windows 11 release 24H2 into Windows Updates.

I was not afraid to give it a try.

But I tried once, sent my AN17-41 to reboot, and got Undoing Changes Made to Your Computer almost at the beginning of the process.

After that, I got an old release, and it also added the boot variant, which I had to fix using bcdedit from Admin cmd (use "bcdedit /enum" to lookup an id, and delete them with "bcdedit /delete <id>" accurately, don't touch the "{current}," and you should be safe).

Another try on the same day results in additional boot variant entry and rollback, followed by disabling the 24H2 upgrade invite.

After one month, the situation happened again with the same result.

Today, two months later, from the first try, I tried another scenario.

As I first inspected C:$WINDOWS.~BT\Sources\Panther\setupact.log (actually, setuperr.log is the file that needs inspection), I found that the reason for the error is actually an Acer driver.

2025-01-16 14:06:55, Error SP DRVMIG: Failed to inject driver package in the new OS: C:\Windows\System32\DriverStore\FileRepository\acerservicecomponent.inf_amd64_dc983e19363ee831\acerservicecomponent.inf. Error: 0x80070002[gle=0x0000007a]

2025-01-16 14:06:56, Error SP Operation failed: Apply Drivers. Error: 0x80070002[gle=0x000000b7]

So today, I thought that it could continue endlessly, and I should try to remove Acer drivers, as I understand that nothing Acer-specific should be necessary in the upgrade process. Anything I installed from Acer is a small amount of software like NitroSense, Care Center, Purified Voice Console, and DriverSetupUtility.

Drivers come from Windows Update, so it is not a problem for this relatively fresh laptop to get everything from Windows Update in the sense of installing drivers.

So I deleted everything from "acer" search in installed apps and also deleted from "ulic" - the NitroSense comes from this vendor.

I inspected additionally an output of

pnputil -enum-drivers > C:\drivers.txt

and found two lines left with

acerservicecomponent.inf

in it.

So I manually run commands from admin cmd:
pnputil /delete-driver oem<num>.inf /uninstall

pnputil /delete-driver oem<num>.inf /uninstall

(look into C:\drivers.txt to find the <num> that you need to provide for these commands)

And additionally, I had run
sfc /scannow
and

dism /online /cleanup-image /restorehealth

just to be sure that it's ok on that level.

After that, I rebooted the system to install the upgrade and am on 24H2 now. The process was successful this time.

I hope this information will be helpful for anyone seeking a solution to the problem.

After that, I reinstalled PurifiedVoice from the drivers page of my laptop on the Acer site, Care Center from the Microsoft Store, and NitroSense from the Apps page of my laptop on the Acer site. Additional drivers updated from Windows update.

Everything seems ok now.

Also, I have two acerservicecomponent.inf again in the output of

pnputil -enum-drivers

, so I think all is done well.

P.S.: It feels like some of the installed Acer software was old and not the latest version and was interfering with an upgrade process.

This process of deleting, upgrading, and installing it back could also be a solution for future upgrades.