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My internal camera is no longer working on laptop computer. Can anyone suggest who the problem might be?

Anonymous
2025-02-10T19:26:47+00:00

The internal HD Camera was previously working, but now no longer does. I have tried to troubleshoot it through Windows options as well an internal computer options, but the screen remains black, I am using Windows 11, Can anyone be of assistance?

Windows for home | Windows 11 | Performance and system failures

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  1. Mario Bressan 3,190 Reputation points Independent Advisor
    2025-02-10T20:05:46+00:00

    Hello, my name is Mario, and I would be happy to assist you with your issue.

    I’m sorry for what happened!

    To try to solve the issue, I suggest you follow the steps below:

    Check that the camera is not disabled:

    • Press Win + I to open Settings.
    • Go to Privacy and security > Camera and check that access to the camera is enabled.

    Check that Windows detects the camera:

    • Press Win + X and select Device Manager.
    • Expand the Imaging Devices or Cameras category.
    • See if the camera appears in the list. If it has an alert icon, it could be a driver problem.

    Update or reinstall the drivers:

    • In Device Manager, right-click on the camera and select Update driver > Search for drivers automatically.
    • If that doesn't work, right-click and select Uninstall device and restart your computer. Windows should reinstall the driver automatically.

    Try using the camera in another application:

    • Open Windows Camera (Win + S and type “Camera”).
    • Test it in another app like Skype or Microsoft Teams.
    • If it works in one app and not in another, it could be a permissions problem or a problem with the app itself.

    Disable the antivirus temporarily:

    • Some antiviruses block the camera for privacy reasons. Try disabling the antivirus temporarily and see if the camera works again.

    Check the camera's activation button:

    • Some laptops have a function key (F1 to F12) that activates/deactivates the camera. Check for a shortcut such as Fn + F8 (or another key with the camera icon).

    Test with an external webcam:

    • If possible, connect a USB webcam to see if it works. If the external one works and the internal one doesn't, it could be a physical problem with the laptop's camera.

    Please carry out the tests and get back to us to let us know if the issue has been resolved.

    Best regards,

    Mario B.

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