I cannot use ibis paint anymore for some reason.

Question

I cannot use ibis paint anymore for some reason.

Anonymous

I have downloaded ibis paint and paid for a membership. For about 4 months now. there was no problems, until last month, where I opened the app, and I got the message "An error occured, this app will be exited. detail: initialiaziation failed, failed to prepare webview: No such interface supported" I've reinstalled the app and i am able to open the app through the files by clicking on a project, but i dont see that as practical and i would really like some help

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2 answers

Answer 1

Anonymous

for Windows 11, Open "Settings" then go to "Apps" and "Installed Apps"

find WebView on the list and click the three dots and choose modify, then repair

after webview reinstalled/updated you can try to open IBIS again, it worked for me

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Answer 2

Hello,

Thanks for reaching out here in the Microsoft Answers Community.

Since the error has mentioned WebView, it may be using the Edge WebView library from the system. You can try reinstalling WebView, and see whether the issue persists.

To do so, please download the WebView 2 installer by selecting the "x64" link in "Evergreen Standalone Installer".

Then, search for "registry editor" in the start menu, and select "Run as administrator". Back up the registry in case it does not work or something goes wrong.

Then in the left pane, please go to the following path:

HKEY_LOCAL_MACHINE->SOFTWARE->WOW6432Node->Microsoft->EdgeUpdate->Clients

and delete the "{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}" key (folder).

Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals.

It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly; therefore, make sure that you follow these steps carefully.

For further protection, back up the registry before you modify it, so you can restore the registry if a problem occurs.

Then, use the installer you downloaded earlier to reinstall WebView. See whether the issue persists.

If the issue persists, it is likely an issue in IBIS Paint itself, which is not developed by Microsoft. In that case, please contact their developer team regarding the issue.

Thanks for your patience and understanding.

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist

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I cannot use ibis paint anymore for some reason.

2 answers