I'm still having issues
I'm getting errors from DLL file called KERNELBASE.dll
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Anonymous
So, yesterday i downloaded the OnScreen Control app for my LG Monitor and now it's giving me errors since i turned off my PC, just when i turned off my PC
an error appeared however i didn't had the time to read it, today i checked the event viewer and it's giving me this 2 messages
Nombre de registro:Application
Origen: Application Error
Fecha: 11/02/2025 3:10:52
Id. del evento:1000
Categoría de la tarea:Eventos de bloqueo de aplicación
Nivel: Error
Palabras clave:
Usuario: DESKTOP-KSE26A1\Usuario
Equipo: DESKTOP-KSE26A1
Descripción:
Nombre de aplicación con errores: OnScreen Control.exe, versión: 9.35.0.0, marca de tiempo: 0x6704ba3e
Nombre del módulo con errores: KERNELBASE.dll, versión: 10.0.26100.2894, marca de tiempo: 0x20472f23
Código de excepción: 0xc000041d
Desplazamiento con errores: 0x00159e14
Id. de proceso con errores: 0x389C
Tiempo de inicio de aplicación con errores: 0x1DB7C2C50747989
Ruta de aplicación con errores: C:\Program Files (x86)\LG Electronics\OnScreen Control\bin\OnScreen Control.exe
Ruta de módulo con errores: C:\WINDOWS\System32\KERNELBASE.dll
Id. de informe: 43124c16-ffc0-4f31-ae35-a73d406f0c34
Nombre completo del paquete con errores:
Id. de aplicación relacionado con el paquete con errores:
XML de evento:
1000
0
2
100
0
0x8000000000000000
665
Application
DESKTOP-KSE26A1
OnScreen Control.exe
9.35.0.0
6704ba3e
KERNELBASE.dll
10.0.26100.2894
20472f23
c000041d
00159e14
0x389c
0x1db7c2c50747989
C:\Program Files (x86)\LG Electronics\OnScreen Control\bin\OnScreen Control.exe
C:\WINDOWS\System32\KERNELBASE.dll
43124c16-ffc0-4f31-ae35-a73d406f0c34
and
Nombre de registro:Application
Origen: Application Error
Fecha: 11/02/2025 3:10:50
Id. del evento:1000
Categoría de la tarea:Eventos de bloqueo de aplicación
Nivel: Error
Palabras clave:
Usuario: DESKTOP-KSE26A1\Usuario
Equipo: DESKTOP-KSE26A1
Descripción:
Nombre de aplicación con errores: OnScreen Control.exe, versión: 9.35.0.0, marca de tiempo: 0x6704ba3e
Nombre del módulo con errores: KERNELBASE.dll, versión: 10.0.26100.2894, marca de tiempo: 0x20472f23
Código de excepción: 0xc0020001
Desplazamiento con errores: 0x00159e14
Id. de proceso con errores: 0x389C
Tiempo de inicio de aplicación con errores: 0x1DB7C2C50747989
Ruta de aplicación con errores: C:\Program Files (x86)\LG Electronics\OnScreen Control\bin\OnScreen Control.exe
Ruta de módulo con errores: C:\WINDOWS\System32\KERNELBASE.dll
Id. de informe: 7ac49684-100b-4f95-a37d-f5adce565342
Nombre completo del paquete con errores:
Id. de aplicación relacionado con el paquete con errores:
XML de evento:
1000
0
2
100
0
0x8000000000000000
663
Application
DESKTOP-KSE26A1
OnScreen Control.exe
9.35.0.0
6704ba3e
KERNELBASE.dll
10.0.26100.2894
20472f23
c0020001
00159e14
0x389c
0x1db7c2c50747989
C:\Program Files (x86)\LG Electronics\OnScreen Control\bin\OnScreen Control.exe
C:\WINDOWS\System32\KERNELBASE.dll
7ac49684-100b-4f95-a37d-f5adce565342
these are some errors before i turned it off but when i turned it off, the event viewer reported a bunch of errors
the category as you can see on the info up is: Error 11/02/2025 3:10:52 Application Error 1000 Eventos de bloqueo de aplicación
My Windows 11 is in spanish so it says the category in spanish but i'm curious to know what happened, btw i closed the OnScreen Control app that was running in the background, and when i closed it my mouse started to lag for like a second, i didn't try anything to solve the problem, i've just performed an sfc /scannow command, and it didn't gave me anything.
My specs:
RTX 3090
Intel Core i7 13700F
32 GB of DDR4 RAM at 2400MT/s
4 Disks, 2 internal, 2 external
The C: disk is an NVMe SSD
Motherboard: GIGABYTE UD B760M H DDR4
i have just 1 driver failure with i device idk, when my first turned on my PC it had unupated drivers so i updated them
i have no idea about the PSU
Windows for home | Windows 11 | Performance and system failures
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8 answers
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Anonymous
2025-02-12T05:15:39+00:00 -
Anonymous
2025-02-12T05:15:24+00:00 I'm still having issues
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Anonymous
2025-02-12T03:08:16+00:00 So, i found out another problem and is that my PC is having performance problems, like my games are very laggy and that, i didn't restart the PC yet but i will soon. I don't wanna see OnScreen Control in my life ever again i'm just going to never install it again
btw games that are VERY LIGHT aren't running properly since then.
UPDATE: i uninstalled the program and it seems like it's running better now.
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Anonymous
2025-02-11T18:03:16+00:00 Hi, I'm Ravish, an independent Windows advisor, and I'm here to assist you today.
The errors you're encountering could be caused by compatibility issues, driver conflicts, or corrupted files. Here are steps you can take to troubleshoot and fix the problem:
Reinstall OnScreen Control App
Uninstall the current version of the app:
Open Settings > Apps > Installed Apps, find OnScreen Control, and uninstall it.
Download the latest version from LG's official website.
Install it and check if the issue persists.
Use Dism and SFC Commands Again
Run these commands in an elevated command prompt:
DISM /Online /Cleanup-Image /RestoreHealth sfc /scannowLet me know if the issue persists after trying these steps.