My laptop keeps freezing after few minutes after booting it up without fail.

It seems as though uninstalling the latest quality update has fixed the issue, my laptop has been running for 10+ mins without any freezing. Thank you for all your help.

Hi, thank you for replying, and yes, that would be worth a try, if the issue persists, we need to use Windows installation media in USB to repair the issue, To do that kindly follow the steps below:

Note: We need another PC and a USB drive (At least 8GB and make sure there are no files inside as it will reformat the USB) once you have that kindly follow the steps:

Step 1: Create Windows 11 installation Media

Go to this link: https://www.microsoft.com/en-us/software-downlo...

Scroll down and under "Create Installation media" click "Download Tool Now" then run the Media creation tool (the downloaded file)

If you agree to the license terms, select Accept.

On What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 11.

This table will help you decide which edition of Windows 11 you’ll choose:

On Select which media, you want to use click USB and save it to your USB drive.

Once done, do the repair kindly follow the steps below:

Insert the USB into the affected PC

Start the PC and if you see “Press any key to boot from DVD,” do so. If you don’t see the message, you might need to change the boot order in your computer's BIOS settings so that it first starts from the DVD or USB.

When you see the Install Windows page, tap or click Repair your computer to start the Windows Recovery Environment.

In the Windows Recovery Environment, on the Choose an option screen, tap or click Troubleshoot.

Tap or click, advanced options and then click on Startup repair.

To answer your initial questions, I never noticed any changes before the issue, and haven’t installed any hardware or software that could cause the issue.

I did follow your steps all the way through however, it says I do not have any restore dates or points that I can go back to.

What should I try next?

Thanks for helping out.

Edit: I do see an option to uninstall the latest quality or feature update, would that be worth a try?

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, there is nothing to worry I am here to help, other than update, have you noticed any changes before the issue started? have you installed any hardware or software that may trigger the issue? while waiting for your response, kindly follow the steps below:

Before doing the steps, make sure to remove all peripherals connected to your PC and just retain the Mouse, Keyboard, and Power source.

First, we need to go to Windows recovery mode and try the options there:

Restart the device 3-5 times until you reach Windows recovery mode, wherein you have the option to select Continue, Troubleshoot, or Exit.

Or try to Press and hold the Shift key while continuously pressing F8 while starting the PC

Then on Windows Recovery:

Do system Restore:

Click Troubleshoot> Advanced options> System restore - Follow the prompt and choose the date when it was working fine.

Let me know how it goes and I hope that helps.

Bernard