Thanks for the clarification.
I suggest you reset your computer using a Windows 10 ISO file. This procedure is often referred to as an In-place Upgrade or In-place Repair. But it can be used to reset the PC as well.
Download the ISO file to perform the procedure:
- Access the link below and click "Download now" to download the Media Creation Tool.
https://www.microsoft.com/software-download/win...
- Run the tool and click "Accept" to accept the terms;
- Select "Create installation media (USB flash drive, DVD, or ISO file) for another PC" and click "Next";
- In the "Select language, architecture, and edition" step, leave the "Use the recommended options for this PC" box checked and click "Next";
- In the "Choose which media to use" step, select "ISO file", click "Next", select where to save, and click "Save".
After downloading the ISO, do the following:
- Double-click the ISO file to run it.
(After running the ISO, you may need to double-click the "Setup" file to start the procedure.)
- On the "Install Windows 10" screen, uncheck "I want to help make the installation of Windows better" and select "Change how Windows Setup download updates";
- On the next screen, select "Not right now" and click "Next";
- Accept the terms of use;
- At the "Ready to install" screen, select "Choose what to keep" and select what you want to keep.
(I suggest selecting the option "Keep personal files only" or "Nothing". If you select "Keep personal files and apps", your computer will not necessarily reset.)
- Click "Install" and wait for the procedure to finish. Your computer may restart several times.
If you get any errors, let me know. Click on the "Reply" button below my reply.
Feel free to ask back any questions.