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Beats studio pro headphones - microphone does not work on PC, works on my iPhone correctly

Anonymous
2025-02-11T03:42:31+00:00

Hello - I have a Beats Studio Pro headset and the microphone does not work with my PC. The headphones work, I can listen to music and my teams meetings using the beats. When I attempt to use the microphone the person can either not hear my at all or I am very faint.

I have tried so many things to fix this issue, including uninstalling, device settings, teams settings and I even tried another PC and got the same issue. The microphone looks like it has connected, is visible but just doesn't seem to work.

As I mentioned, the microphone works with my phone so I know it does actually work.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2025-02-17T10:44:01+00:00

    Thank you for your reply, I really appreciate it.

    I have tried connecting my headphones via the USB-C connection and via the headphone jack cable. The USB-C cord did appear to work for both the headphones and microphone. The headphone jack only worked for audio.

    Here are screenshots of the settings you requested. Its tricky because it always looks like it should work, however it doesn't. If you have any other suggestions for getting it to work via Bluetooth that would be appreciated. At least I can use the USB-C for now.

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  2. Anonymous
    2025-02-11T09:39:11+00:00

    Hello，PurpleIcecream

    Welcome to posting in the Microsoft Community.

    I fully understand the problem you are facing and thank you for providing a very detailed background description. Regarding the problem that the Beats Studio Pro headphone microphone does not work properly on the computer but works properly on the mobile phone, we will start with the possible reasons and help you troubleshoot step by step.

    I searched and found that this Beats Studio Pro headphone supports both Bluetooth wireless connection and wired connection modes. First, you need to determine which method you use when connecting the headphone to the computer? Different connection methods involve different protocols and data transmission paths, which may affect the use of the microphone:

    1. If you are connected via Bluetooth: The Bluetooth protocol has certain limitations, especially when wireless headphones are used on Windows systems, there may be microphone incompatibility issues. It should be noted that Apple has made special optimizations for its own devices (such as iPhone), and on Windows, there may be certain protocol compatibility issues.
    2. If you are connected via wired mode: This usually avoids the limitations of the Bluetooth protocol and is more stable. If you have not tried it, it is recommended that you switch to wired mode to connect the computer and test whether the microphone works properly.

    Could you please test whether the problem is improved after switching the connection method? This is very important and can help us determine whether the problem is caused by hardware (protocol) or software settings on the computer.

    According to your description, you have tried to use the headset on different computers, but encountered the same problem. If you are using Bluetooth connection, this is likely to indicate that the problem is not a configuration error of a single device, but more likely a compatibility issue with the Bluetooth protocol. The Windows Bluetooth stack and the headset's microphone may not be fully compatible, especially when the audio is switched to microphone mode, the sound quality may be reduced and the microphone may not work properly. Apple's official website also mentioned that they have made specific optimizations for this headset.

    Next, you can try to check whether your microphone settings are normal in the Windows system. Please follow the steps below:

    1. Use the keyboard shortcut Win + R, then type mmsys.cpl and press Enter to enter the Sound settings page.
    2. Switch to the Recording Devices tab and find your headset microphone device.。
      • If the device cannot be found, it means that the microphone is not connected properly. Please check the Bluetooth connection or device settings.
      • If the device can be found, double-click it to open the device's properties page.
    3. On the Properties page, confirm the following and take a screenshot to aid analysis:
      • General tab: Check to see if the device is enabled and marked as the default device.
      • Enhanced tab (if available): Some devices may require enhancements to be enabled or disabled to work properly.
      • Advanced tab: Check to see if the sample rate and bit depth are set to the default values ​​(e.g. 1 channel, 16 bits, 44100 Hz). You can try switching them.

    After the above steps, you can share more details and updates with me and I will answer you further. Thanks for your understanding and cooperation!

    Best Regards，

    Rota|Microsoft Community Support Specialist

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