I'm experiencing a strange and frustrating issue with my PC, and I’d appreciate any advice or solutions. Here’s a breakdown of the problems: Scroll Wheel Behavior : My mouse scroll wheel randomly activates, causing the page to scroll up or down when I'm just moving my mouse. Tabs Closing or Opening : When I hover over open tabs, they sometimes close automatically. Similarly, hovering over websites or bookmarks can cause them to open in new tabs. Occasionally, this issue intensifies, rapidly opening or closing tabs depending on what my cursor is hovering over. Unresponsive Clicking : Clicking on tabs, apps, or other items doesn't work—they only get highlighted without opening. Cursor Movement While Typing : While typing, the cursor occasionally jumps to the beginning of the sentence, as if I pressed the Home key. Lag Issues : These problems are accompanied by noticeable lag. The only temporary fix I’ve found is pressing Ctrl + Alt + Del and opening Task Manager, which seems to fix things for a couple minutes. Some background: This issue first occurred about 7 months ago but resolved itself after a few days. However, it has now persisted for over two weeks. I’ve been building a new PC and, surprisingly, encountered the same problems on it during testing, even though I have barley used it (no GPU installed yet). On the new PC, I’ve only downloaded a few applications and connected a few peripherals. I’ve updated Windows, run a full virus scan, and tried troubleshooting steps, but nothing has worked so far. I’m unsure if this is related to my Microsoft account, a hardware issue, a virus, or even an accidental key combination I pressed. Has anyone experienced something similar, or does anyone have suggestions for troubleshooting or fixing this?

Hi Jacob Martin. Thank you for your reply. We appreciate the recognition as well. You can mark the reply as “yes” if you think it helped you. Your support is our greatest motivation. We will continue to help you. Best regards, Zev - MSFT | Microsoft Community Support Specialist

Hi Jacob Martin. Thank you for your reply. I apologize, I was sick a while ago. I checked the logs in your event viewer and it seems that there are some issues with the drivers for your graphics card and network card. Could you please refer to the following link to cleanly uninstall the current graphics card drivers https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. Then, on the Nvidia website, download and install the appropriate drivers for your graphics card according to its model number. https://www.nvidia.com/en-us/geforce/drivers/ Then, please download and install the corresponding NIC driver on the motherboard manufacturer's website, according to the motherboard's model number. Check if the same problem occurs. Also, please refer to the previous reply and test in Safe Mode with Networking. Please test after this to see if the problem still exists and let us know the result. We will continue to assist you. Thank you for your understanding and support. Best regards, Zev - MSFT | Microsoft Community Support Specialist

Hi Jacob Martin. Thanks for your reply. I understand that this issue is occurring on all of your applications. You mentioned that you tried all the options. Have you tried using other external devices? If, in clean boot, safe mode and new local account, there is an issue, then the probability is that the problem is occurring in a hardware failure of the computer. If you can, could you please let me know if the problem appears to be alleviated during the different test steps? Also, you mentioned that you would like us to help you with the Event Viewer. You can refer to the following steps and try to export the logs from Event Viewer and then provide it to us, we can help you to view the logs from Event Viewer. 1 Search “ Event Viewer ” in the taskbar, click to open it. 2 In the Event Viewer window, expand Windows Logs in the left pane. 3 Click an application to view the application log. 4 Right-click the application and select “Save all events as ....” . 5 Select a location to save the file, enter a name, and make sure the Save As type is set to .evtx , and click Save. 6 Similarly, right-click System under Windows Logs and select “Save all events as ....” . 7 Select the location, enter a name, and make sure the Save As type is set to .evtx, and click Save. You can then try uploading the Event Viewer logs via OneDrive. Share OneDrive files and folders - Microsoft Support If you are not using OneDrive, please also let me know and I will initiate a private message with you where you can, in a private message, upload the logs to me. Thank you for your understanding and support. Best regards, Zev - MSFT | Microsoft Community Support Specialist

Hi Jacob Martin. Thank you for your reply. I understand that the problem is currently reoccurring. (Not in the laptop). Does this issue only occur in some specific applications (e.g. browsers)? Also, did you try the previous steps? What were the results of the tests? Please let me know. In the meantime, you can search for “ Event Viewer ” in the taskbar and see if some error occurs in the Event Viewer. You can also try to provide the event viewer to us. We can help you determine the problem. Thank you for your understanding and support. Best regards, Zev - MSFT | Microsoft Community Support Specialist

Hi Jacob Martin. Thank you for reaching out here in the Microsoft Community. In your description, your computer is experiencing lagging and abnormal input when using the mouse and keyboard. I note that you have tried to open the Task Manager using “Ctrl + Alt + Shift”, and at the same time, tried updating Windows and virus scanning. Thank you for your efforts and attempts to resolve this issue, and I understand the frustration and inconvenience of having a computer that is experiencing typing problems at the moment. We are also a bit puzzled about the problem you mentioned. The problem could be from your external device itself, or it could be the effect of some management software, or drivers. Therefore, below we will provide some steps to test the problem, and based on the results of the test, we will determine what the problem is. Are you using the same external devices (mouse and keyboard) on the old computer and the new one? If so, please try using other external devices such as the most common USB keyboard and mouse. You can also try using a mouse and keyboard with a different connection, such as via Bluetooth, to see if the same problem exists with devices with other connections. Also, is there some management software for these peripherals? If so, please disable or uninstall them temporarily. First determine if the problem is related to software interference. To determine this possibility, I recommend trying a clean boot which starts Windows with a minimal set of drivers and startup programs. It can be used to determine whether a background service or program is interfering or causing a problem. These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step. In a clean boot, test with only the least amount of software open to see if the same problem exists. To troubleshoot the account profile error, please create a new local administrator account by referring to the following link Manage user accounts in Windows - Microsoft Support In the new local account, open as little third-party software as possible and test to see if the same issue exists. This issue could also be driver related, to determine this possibility, please refer to the link below and enter Safe Mode with Networking. Windows startup settings - Microsoft Support Check if the same issue exists in Safe Mode with Networking. The above steps are not the final solution, they are more like checks, please try we will determine the problem for you based on the results after these checks and will continue to help you after confirming the problem. Thank you for your understanding and support. Best regards, Zev - MSFT | Microsoft Community Support Specialist

Help Diagnosing Persistent PC Issues: Mouse, Tabs, Typing, and Lag Problems

Anonymous

I'm experiencing a strange and frustrating issue with my PC, and I’d appreciate any advice or solutions. Here’s a breakdown of the problems:

Scroll Wheel Behavior: My mouse scroll wheel randomly activates, causing the page to scroll up or down when I'm just moving my mouse.
Tabs Closing or Opening: When I hover over open tabs, they sometimes close automatically. Similarly, hovering over websites or bookmarks can cause them to open in new tabs. Occasionally, this issue intensifies, rapidly opening or closing tabs depending on what my cursor is hovering over.
Unresponsive Clicking: Clicking on tabs, apps, or other items doesn't work—they only get highlighted without opening.
Cursor Movement While Typing: While typing, the cursor occasionally jumps to the beginning of the sentence, as if I pressed the Home key.
Lag Issues: These problems are accompanied by noticeable lag.

The only temporary fix I’ve found is pressing Ctrl + Alt + Del and opening Task Manager, which seems to fix things for a couple minutes.

Some background:

This issue first occurred about 7 months ago but resolved itself after a few days. However, it has now persisted for over two weeks.
I’ve been building a new PC and, surprisingly, encountered the same problems on it during testing, even though I have barley used it (no GPU installed yet).
On the new PC, I’ve only downloaded a few applications and connected a few peripherals.
I’ve updated Windows, run a full virus scan, and tried troubleshooting steps, but nothing has worked so far.

I’m unsure if this is related to my Microsoft account, a hardware issue, a virus, or even an accidental key combination I pressed.

Has anyone experienced something similar, or does anyone have suggestions for troubleshooting or fixing this?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

14 answers

Anonymous

2025-02-11T10:02:21+00:00

Hi Jacob Martin.

Thank you for your reply.

We appreciate the recognition as well.

You can mark the reply as “yes” if you think it helped you.

Your support is our greatest motivation.

We will continue to help you.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments
Anonymous

2025-01-27T11:20:56+00:00

Hi Jacob Martin.

Thank you for your reply.

I apologize, I was sick a while ago.

I checked the logs in your event viewer and it seems that there are some issues with the drivers for your graphics card and network card.

Could you please refer to the following link to cleanly uninstall the current graphics card drivers

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then, on the Nvidia website, download and install the appropriate drivers for your graphics card according to its model number.

https://www.nvidia.com/en-us/geforce/drivers/

Then, please download and install the corresponding NIC driver on the motherboard manufacturer's website, according to the motherboard's model number.

Check if the same problem occurs.

Also, please refer to the previous reply and test in Safe Mode with Networking.

Please test after this to see if the problem still exists and let us know the result. We will continue to assist you.

Thank you for your understanding and support.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2025-01-20T09:55:40+00:00

Hi Jacob Martin.

Thanks for your reply.

I understand that this issue is occurring on all of your applications.

You mentioned that you tried all the options.

Have you tried using other external devices?

If, in clean boot, safe mode and new local account, there is an issue, then the probability is that the problem is occurring in a hardware failure of the computer.

If you can, could you please let me know if the problem appears to be alleviated during the different test steps?

Also, you mentioned that you would like us to help you with the Event Viewer.

You can refer to the following steps and try to export the logs from Event Viewer and then provide it to us, we can help you to view the logs from Event Viewer.

1 Search “Event Viewer” in the taskbar, click to open it.

2 In the Event Viewer window, expand Windows Logs in the left pane.

3 Click an application to view the application log.

4 Right-click the application and select “Save all events as ....” .

5 Select a location to save the file, enter a name, and make sure the Save As type is set to .evtx , and click Save.

6 Similarly, right-click System under Windows Logs and select “Save all events as ....” .

7 Select the location, enter a name, and make sure the Save As type is set to .evtx, and click Save.

You can then try uploading the Event Viewer logs via OneDrive.

Share OneDrive files and folders - Microsoft Support

If you are not using OneDrive, please also let me know and I will initiate a private message with you where you can, in a private message, upload the logs to me.

Thank you for your understanding and support.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2025-01-19T11:41:40+00:00

Hi Jacob Martin.

Thank you for your reply.

I understand that the problem is currently reoccurring. (Not in the laptop).

Does this issue only occur in some specific applications (e.g. browsers)?

Also, did you try the previous steps? What were the results of the tests? Please let me know.

In the meantime, you can search for “Event Viewer” in the taskbar and see if some error occurs in the Event Viewer.

You can also try to provide the event viewer to us. We can help you determine the problem.

Thank you for your understanding and support.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2025-01-13T09:58:43+00:00

Hi Jacob Martin.

Thank you for reaching out here in the Microsoft Community.

In your description, your computer is experiencing lagging and abnormal input when using the mouse and keyboard.

I note that you have tried to open the Task Manager using “Ctrl + Alt + Shift”, and at the same time, tried updating Windows and virus scanning. Thank you for your efforts and attempts to resolve this issue, and I understand the frustration and inconvenience of having a computer that is experiencing typing problems at the moment.

We are also a bit puzzled about the problem you mentioned.

The problem could be from your external device itself, or it could be the effect of some management software, or drivers.

Therefore, below we will provide some steps to test the problem, and based on the results of the test, we will determine what the problem is.

Are you using the same external devices (mouse and keyboard) on the old computer and the new one?

If so, please try using other external devices such as the most common USB keyboard and mouse. You can also try using a mouse and keyboard with a different connection, such as via Bluetooth, to see if the same problem exists with devices with other connections.

Also, is there some management software for these peripherals? If so, please disable or uninstall them temporarily.

First determine if the problem is related to software interference. To determine this possibility, I recommend trying a clean boot which starts Windows with a minimal set of drivers and startup programs. It can be used to determine whether a background service or program is interfering or causing a problem.

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step.

In a clean boot, test with only the least amount of software open to see if the same problem exists.

To troubleshoot the account profile error, please create a new local administrator account by referring to the following link

Manage user accounts in Windows - Microsoft Support

In the new local account, open as little third-party software as possible and test to see if the same issue exists.

This issue could also be driver related, to determine this possibility, please refer to the link below and enter Safe Mode with Networking.

Windows startup settings - Microsoft Support

Check if the same issue exists in Safe Mode with Networking.

The above steps are not the final solution, they are more like checks, please try we will determine the problem for you based on the results after these checks and will continue to help you after confirming the problem.

Thank you for your understanding and support.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments

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Help Diagnosing Persistent PC Issues: Mouse, Tabs, Typing, and Lag Problems

14 answers